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Call Centre Advisor job at MTN Uganda Limited
Posted by: ugashare-Volunteer
Posted date: 2024-Nov-10
Location: Uganda
Vacancy title:
Call Centre Advisor [ Type: FULL TIME , Industry: Telecommunications , Category: Admin & Office ]
Jobs at: MTN Uganda Limited
Deadline of this Job:
Wednesday, November 13 2024 Duty Station:
Within Uganda , Uganda, East Africa
Summary
Date Posted: Saturday, November 09 2024, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about MTN Uganda Limited
MTN Uganda Limited jobs in Uganda
JOB DETAILS:
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Call Centre Advisor
Reports to: Team Leader – Call Centre
No. of Vacancies: 40
Language Requirements
The applicant should be proficient in any of the language combinations below;
1. Luo, Swahili, Luganda
2. Ateso, Swahili, Luganda
3. Runyakole, Rutoro, Luganda
4. Runyakole, Rutoro, Swahili
Main Job Functions:
• To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
• Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
• Provide advice and educate customers on MTN related products and services.
• To utilize appropriate Customer Service systems, processes, and procedures to support work.
• To attempt to resolve customer queries at first Point of contact.
• To escalate customer issues as deemed appropriate.
• To meet performance goals and objectives.
• To live the MTN brand values in dealings with customers and colleagues.
• To take on extra responsibilities and duties as required.
Education
• Bachelor’s degree in a relevant field
Work Experience
• Basic experience in a customer facing environment.
• Computer Literate (Typing speed 30 words per minute)
• Customer interface, in person and or via the phone/ email
Training:
• Telephone techniques.
• Customer Service Training
• Products, Policies and Procedure Training
• Data training
• Service Quality
Competencies
Knowledge
• Telecommunications industry trends.
• MTN Products and Services knowledge
Skills
Skills / physical competencies:
• Communication skills.
• Telephone etiquette.
• Negotiation skills.
• Interpersonal skills.
• Problem solving skills.
• Decision Making Ability
• General Business Writing
• Troubleshooting
• Technical Inclination
• Sales related skills.
• Multitasking skills
Behavioural qualities:
• Assertive.
• Initiative.
• Perseverance.
• Attention to detail.
• Team player.
• Friendly.
• Can-do.
• Integrity.
• Reliability
• Courteousness
• Helpfulness
• Flexibility
• Self-motivated
• Ability to work under minimum supervision
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
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