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Call Centre Advisor job at Exquisite Solution
Posted by: ugashare-Volunteer
Posted date: 2024-Oct-09
Location: Kampala
Vacancy title:
Call Centre Advisor [ Type: FULL TIME , Industry: Consulting , Category: Customer Service ]
Jobs at: Exquisite Solution
Deadline of this Job:
Thursday, October 10 2024 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Tuesday, October 08 2024, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about Exquisite Solution
Exquisite Solution jobs in Uganda
JOB DETAILS:
We are searching for a reliable and qualified individuals who will drive excellent customer service in one of our clients call center.
Language proficiency is KEY and candidates MUST be fluent in three languages with Luganda and Swahili as a MUST plus either Luo, Ateso, Runyankole and Rutoro as the third language. Please include your language combination in your CV.
KEY PERFORMANCE AREAS FOR THE JOB
• Adhere to Schedules.
• Maintain Quality Call standards.
• Handle Customer Queries within given Call handling Time Targets.
• Adhere to Advisor’s Code of Conduct.
MINIMUM EDUCATION NECESSARY:
• Bachelor’s Degree
MINIMUM EXPERIENCE NECESSARY TO PERFORM THIS JOB:
• Experience in a service driven organization
• Customer interface, in person and or via the phone
• 1-3 years’ experience in a Call Center environment
• Telecommunication Industry trends
ATTRIBUTES AND SKILLS NECESSARY:
• Good Communication skills
• Interpersonal skills
• Team player
• Troubleshooting & Problem-solving skills
• Coordination Techniques
• Enthusiastic, upbeat personality; mature, professional demeanor
• Telephone etiquette.
• Negotiation skills.
• Interpersonal skills.
• Problem solving skills.
• Decision Making Ability
• General Business Writing
• Technical Inclination
• Commitment to quality, customer service and high performance
• Flexibility
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree Job application procedure
Interested and qualified, Click here to apply.
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