Call Center Team Leader - Telesales job at Premier Credit Limited

Vacancy title:
Call Center Team Leader - Telesales

Jobs at:

Deadline of this Job:
Thursday, May 23 2024 

Summary
Date Posted: Wednesday, May 15 2024, Base Salary: Not Disclosed

JOB DETAILS:
Premier Credit Limited is a credit-only institution regulated by UMRA, with a nationwide outreach. We
are dedicated to providing innovative financial solutions to our customers. As part of our commitment to
excellence, we are actively seeking a motivated and results-oriented professional to join our team as a
Call Center Team Leader – Telesales.

DUTIES & RESPONSIBILITIES.
• Lead and motivate a team of telesales agents to achieve and exceed sales targets for civil servant
• loans.
• Provide coaching, guidance, and performance feedback to team members to optimize their sales
• techniques and productivity.
• Monitor and evaluate team performance metrics, such as conversion rates, call quality, and
• adherence to compliance standards.
• Implement strategies to improve sales processes, call handling efficiency, and customer
• experience.
• Ensure compliance with regulatory requirements and company policies in all sales interactions.
• Utilize call center software and CRM systems effectively to track sales performance, analyze data,
• and generate reports.
• Collaborate with other departments to resolve customer inquiries, escalations, and operational
• issues promptly.
• Conduct regular training sessions to enhance team members' product knowledge, sales skills,
• and customer service abilities.
• Foster a positive and inclusive work environment that encourages teamwork, creativity, and professional growth.

QUALIFICATIONS;
Experience:
• A minimum of one year of proven expertise in sales team leadership within a call center environment, along with experience in civil servant loans, credit, telesales, or related roles is advantageous.

Experience:
• Proven expertise in sales team leadership, civil servant loans, credit, telesales, or call center roles is advantageous.

Communication Skills:
• Excellent verbal communication skills essential for articulating product features and motivating sales teams effectively.

Customer Focus:
• Demonstrates a strong orientation towards delivering exceptional customer experiences.

Target Driven:
• Exhibits a track record of consistently meeting and surpassing sales targets.

Team Player:
• Collaborates effectively within a team to achieve shared objectives.

Integrity and Analytical Skills:
• Demonstrates integrity, strong analytical abilities, and proficiency in credit activities. Must possess computer literacy.


Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 12

Level of Education:

Job application procedure

If your career aspirations match this exciting opportunity, please write to us in confidence on or before
23rd May 2024. Your application letter and detailed curriculum vitae with your current place of residence
should be emailed to premiercredit.co.ug>jobspremiercredit.co.ug. 

Note: Only short-listed candidates will be contacted


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