Key Responsibilities:
     1.            Customer Interaction:
       •     Answer inbound calls and respond to customer inquiries in a friendly and professional manner.
       •     Provide accurate information about Majibu Africa’s products and financing options.
       •     Assist customers with the application process and other service-related questions.
     2.            Issue Resolution:
       •     Handle customer complaints and issues promptly, ensuring customer satisfaction.
       •     Escalate complex issues to the appropriate department or supervisor when necessary.
       •     Follow up on unresolved customer issues to ensure a timely resolution.
     3.            Data Entry and Documentation:
       •     Accurately enter customer information and call details into the company’s CRM system.
       •     Maintain detailed records of customer interactions and transactions.
       •     Prepare and update customer service reports as required.
     4.            Sales Support:
       •     Identify potential sales opportunities during customer interactions.
       •     Transfer potential leads to the sales team for follow-up.
       •     Assist in upselling and cross-selling Majibu Africa’s products and services.
     5.            Team Collaboration:
       •     Work closely with other call center agents and departments to ensure a cohesive customer service experience.
       •     Participate in training sessions and team meetings to improve service skills and product knowledge.
       •     Share customer feedback and insights with the team to help improve services.
     6.            Compliance and Standards:
       •     Adhere to all company policies, procedures, and regulatory requirements.
       •     Ensure high standards of data security and customer privacy.
       •     Maintain a professional demeanor and uphold Majibu Africa’s reputation.
Qualifications:
  •   Skills:
       •     Excellent verbal and written communication skills.
       •     Strong problem-solving and multitasking abilities.
       •     Proficiency in using CRM software and other call center tools.
       •     Ability to remain calm under pressure and handle high-stress situations.
Preferred Attributes:
  •   Knowledge of the finance or automotive industry.
  •   Familiarity with Majibu Africa’s products and services.
  •   Ability to speak multiple languages.