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Branch Supervisor job at C-care
Posted by: great-volunteer
Posted date: 2025-Jul-19
Location: Kiira, Uganda
Branch Supervisor 2025-07-18T14:33:08+00:00 C-care https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7513/logo/ccare.jpeghttps://www.ugashare.com/employers/newest-jobs/company-C-care-7513 https://c-care.com/ug/ FULL_TIME Kiira Uganda 00256 Uganda Healthcare Admin & Office 2025-07-31T17:00:00+00:00 Uganda 8 Job Summary (Main Purpose) To oversee smooth running of the clinic, ensuring that all departments are managed in line with agreed C-CARE standards to foster an efficient and effective service delivery system. The quality of care, both clinically and administrative is key consideration for client care. Main Duties/Responsibilities 1. Operations for the Center - Oversee the daily operations of the clinic/hospital, ensuring the efficient and effective delivery of healthcare services.
- Monitor workflow and patient flow throughout the facility to identify bottlenecks and areas for improvement.
- Ensure Center Licensing is up to date.
- Oversee hygiene-cleanliness, lighting and aeration, Ambience-lighting, wall art and sitting arrangement,Repairs and remodeling-electric, plumbing and carpentry, Phone Management to include controls and etiquette,
- Care pathways-maintaining sensible order.
- Notice board-oversee content and order, Equipment-TVs, water dispensers, etc.
- Set in place security controls for staff and clients and Records management for confidentiality and safety
- Manage supplies from stores –orders, receipt and accountability.
- Develop and implement operational policies and procedures to enhance service delivery.
2. Financial Accountability - Provide general supervision of the billing process and ensure strict credit control practices are in place
- Ensure timely submission of invoices to Credit Control.
- Reporting on income and expenditure.
- Troubleshoot especially with cash and invoicing clients.
- Play a key role in developing and managing the operational budget by continuously monitoring the expenditures to ensure that the facility is within the limit.
3. HR function - Advise HR on staff needs/gaps in number and skills mix in order to build a strong and efficient team Trainings
- Participate in planning Recruitment, Interview and Selection of new staff.
- Take the lead in the orientation of new staff at clinic level.
- Conduct performance evaluations, providing constructive feedback and addressing performance issues.
- Supervise and support clinical and administrative staff, fostering a collaborative and productive work environment
- Initiate and maintain recognition/reward systems for staff (Motivation).
- Take lead on monitoring time and attendance of all staff.
4. Communication - Champion top-down communications with the purpose of implementation of C-CARE strategies.
- Champion Bottom-up communications with the purpose of informing staff on the company’s strategy Service handling information for particular clients, insurance companies, corporates etc.
- Ensure that the team has daily morning briefs in order to keep everyone update with how the business is performing.
- Planning, Chairing and following up on action points of department meetings.
- Attend Management meetings called from time to time.
- Serve as a liaison between various departments to facilitate effective communication and collaboration.
- Ensure efficiency in attendance and conducting of Morning briefings
- Communication to external clients as may be required in consultation with line manager.
5. Reporting - Ensure timely and accurate submission of required reports.
- Ensure timely reporting of all client related issues using the appropriate tools in place.
- Updating the Dashboard data daily.
6. Client relations/ Patient Experience. - Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback.
- Respond to and managing aspects of client dissatisfaction.
- Timely close off client relations complaints.
- Training of staff on good customer service practices.
- Promote a patient-centered culture by addressing patient concerns and feedback.
- Work with staff to develop initiatives aimed at enhancing patient satisfaction and overall experience.
- Promote a patient-centered culture by addressing patient concerns and feedback.
- Work with staff to develop initiatives aimed at enhancing patient satisfaction and overall experience.
- Monitor patient satisfaction metrics and implement changes to improve service quality patient satisfaction metrics and implement changes to improve service quality.
7. Stock Management. - Ensure cost of sales is controlled and managed as per clinic needs
- Timely and Accurate stock taking process at every month end
- Accurate documentation of drug consumption and other monitoring tools.
8. Quality and Sustainability. - Ensure Infection prevention and control mechanisms are adhered to.
- Updated equipment registers and proper storage and use of equipment.
- Manage outbreak response mechanisms.
9. Culture, Policies and Processes. - Identify and implement best practices for operational efficiency, patient flow, and quality of care.
- Lead continuous quality improvement initiatives and coordinate performance improvement projects.
- Utilize data analytics to assess operational performance and drive decision-making
Key Skills and Competencies Qualifications - A Bachelor’s degree in any Business field from a reputable university.
- A post graduate in Management or relevant professional qualifications is an added advantage.
Experience Must have 3 years work experience in a service industry, 2 years must be in middle management in a cross functional organisation. Behavioural Competencies - Strong leadership and problem-solving skills.
- Ability to communicate
1. Operations for the Center Oversee the daily operations of the clinic/hospital, ensuring the efficient and effective delivery of healthcare services. Monitor workflow and patient flow throughout the facility to identify bottlenecks and areas for improvement. Ensure Center Licensing is up to date. Oversee hygiene-cleanliness, lighting and aeration, Ambience-lighting, wall art and sitting arrangement,Repairs and remodeling-electric, plumbing and carpentry, Phone Management to include controls and etiquette, Care pathways-maintaining sensible order. Notice board-oversee content and order, Equipment-TVs, water dispensers, etc. Set in place security controls for staff and clients and Records management for confidentiality and safety Manage supplies from stores –orders, receipt and accountability. Develop and implement operational policies and procedures to enhance service delivery. 2. Financial Accountability Provide general supervision of the billing process and ensure strict credit control practices are in place Ensure timely submission of invoices to Credit Control. Reporting on income and expenditure. Troubleshoot especially with cash and invoicing clients. Play a key role in developing and managing the operational budget by continuously monitoring the expenditures to ensure that the facility is within the limit. 3. HR function Advise HR on staff needs/gaps in number and skills mix in order to build a strong and efficient team Trainings Participate in planning Recruitment, Interview and Selection of new staff. Take the lead in the orientation of new staff at clinic level. Conduct performance evaluations, providing constructive feedback and addressing performance issues. Supervise and support clinical and administrative staff, fostering a collaborative and productive work environment Initiate and maintain recognition/reward systems for staff (Motivation). Take lead on monitoring time and attendance of all staff. 4. Communication Champion top-down communications with the purpose of implementation of C-CARE strategies. Champion Bottom-up communications with the purpose of informing staff on the company’s strategy Service handling information for particular clients, insurance companies, corporates etc. Ensure that the team has daily morning briefs in order to keep everyone update with how the business is performing. Planning, Chairing and following up on action points of department meetings. Attend Management meetings called from time to time. Serve as a liaison between various departments to facilitate effective communication and collaboration. Ensure efficiency in attendance and conducting of Morning briefings Communication to external clients as may be required in consultation with line manager. 5. Reporting Ensure timely and accurate submission of required reports. Ensure timely reporting of all client related issues using the appropriate tools in place. Updating the Dashboard data daily. 6. Client relations/ Patient Experience. Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback. Respond to and managing aspects of client dissatisfaction. Timely close off client relations complaints. Training of staff on good customer service practices. Promote a patient-centered culture by addressing patient concerns and feedback. Work with staff to develop initiatives aimed at enhancing patient satisfaction and overall experience. Promote a patient-centered culture by addressing patient concerns and feedback. Work with staff to develop initiatives aimed at enhancing patient satisfaction and overall experience. Monitor patient satisfaction metrics and implement changes to improve service quality patient satisfaction metrics and implement changes to improve service quality. 7. Stock Management. Ensure cost of sales is controlled and managed as per clinic needs Timely and Accurate stock taking process at every month end Accurate documentation of drug consumption and other monitoring tools. 8. Quality and Sustainability. Ensure Infection prevention and control mechanisms are adhered to. Updated equipment registers and proper storage and use of equipment. Manage outbreak response mechanisms. 9. Culture, Policies and Processes. Identify and implement best practices for operational efficiency, patient flow, and quality of care. Lead continuous quality improvement initiatives and coordinate performance improvement projects. Utilize data analytics to assess operational performance and drive decision-making A Bachelor’s degree in any Business field from a reputable university. A post graduate in Management or relevant professional qualifications is an added advantage. Experience Must have 3 years work experience in a service industry, 2 years must be in middle management in a cross functional organisation JOB-687a5b2415ef1 Vacancy title:
Branch Supervisor Jobs at:
C-care Deadline of this Job:
Thursday, July 31 2025 Duty Station:
Kiira | Uganda | Uganda Summary
Date Posted: Friday, July 18 2025, Base Salary: Not Disclosed JOB DETAILS: Job Summary (Main Purpose) To oversee smooth running of the clinic, ensuring that all departments are managed in line with agreed C-CARE standards to foster an efficient and effective service delivery system. The quality of care, both clinically and administrative is key consideration for client care. Main Duties/Responsibilities 1. Operations for the Center - Oversee the daily operations of the clinic/hospital, ensuring the efficient and effective delivery of healthcare services.
- Monitor workflow and patient flow throughout the facility to identify bottlenecks and areas for improvement.
- Ensure Center Licensing is up to date.
- Oversee hygiene-cleanliness, lighting and aeration, Ambience-lighting, wall art and sitting arrangement,Repairs and remodeling-electric, plumbing and carpentry, Phone Management to include controls and etiquette,
- Care pathways-maintaining sensible order.
- Notice board-oversee content and order, Equipment-TVs, water dispensers, etc.
- Set in place security controls for staff and clients and Records management for confidentiality and safety
- Manage supplies from stores –orders, receipt and accountability.
- Develop and implement operational policies and procedures to enhance service delivery.
2. Financial Accountability - Provide general supervision of the billing process and ensure strict credit control practices are in place
- Ensure timely submission of invoices to Credit Control.
- Reporting on income and expenditure.
- Troubleshoot especially with cash and invoicing clients.
- Play a key role in developing and managing the operational budget by continuously monitoring the expenditures to ensure that the facility is within the limit.
3. HR function - Advise HR on staff needs/gaps in number and skills mix in order to build a strong and efficient team Trainings
- Participate in planning Recruitment, Interview and Selection of new staff.
- Take the lead in the orientation of new staff at clinic level.
- Conduct performance evaluations, providing constructive feedback and addressing performance issues.
- Supervise and support clinical and administrative staff, fostering a collaborative and productive work environment
- Initiate and maintain recognition/reward systems for staff (Motivation).
- Take lead on monitoring time and attendance of all staff.
4. Communication - Champion top-down communications with the purpose of implementation of C-CARE strategies.
- Champion Bottom-up communications with the purpose of informing staff on the company’s strategy Service handling information for particular clients, insurance companies, corporates etc.
- Ensure that the team has daily morning briefs in order to keep everyone update with how the business is performing.
- Planning, Chairing and following up on action points of department meetings.
- Attend Management meetings called from time to time.
- Serve as a liaison between various departments to facilitate effective communication and collaboration.
- Ensure efficiency in attendance and conducting of Morning briefings
- Communication to external clients as may be required in consultation with line manager.
5. Reporting - Ensure timely and accurate submission of required reports.
- Ensure timely reporting of all client related issues using the appropriate tools in place.
- Updating the Dashboard data daily.
6. Client relations/ Patient Experience. - Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback.
- Respond to and managing aspects of client dissatisfaction.
- Timely close off client relations complaints.
- Training of staff on good customer service practices.
- Promote a patient-centered culture by addressing patient concerns and feedback.
- Work with staff to develop initiatives aimed at enhancing patient satisfaction and overall experience.
- Promote a patient-centered culture by addressing patient concerns and feedback.
- Work with staff to develop initiatives aimed at enhancing patient satisfaction and overall experience.
- Monitor patient satisfaction metrics and implement changes to improve service quality patient satisfaction metrics and implement changes to improve service quality.
7. Stock Management. - Ensure cost of sales is controlled and managed as per clinic needs
- Timely and Accurate stock taking process at every month end
- Accurate documentation of drug consumption and other monitoring tools.
8. Quality and Sustainability. - Ensure Infection prevention and control mechanisms are adhered to.
- Updated equipment registers and proper storage and use of equipment.
- Manage outbreak response mechanisms.
9. Culture, Policies and Processes. - Identify and implement best practices for operational efficiency, patient flow, and quality of care.
- Lead continuous quality improvement initiatives and coordinate performance improvement projects.
- Utilize data analytics to assess operational performance and drive decision-making
Key Skills and Competencies Qualifications - A Bachelor’s degree in any Business field from a reputable university.
- A post graduate in Management or relevant professional qualifications is an added advantage.
Experience Must have 3 years work experience in a service industry, 2 years must be in middle management in a cross functional organisation. Behavioural Competencies - Strong leadership and problem-solving skills.
- Ability to communicate
Work Hours: 8 Experience in Months: 36 Level of Education: bachelor degree Job application procedure Interested and qualified? Click here to apply
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