Job Title: Â Branch Operations Manager
Organisation: I&M Bank Uganda
Duty Station: Kingdom Kampala, Kampala, Uganda
Reports to: Branch Manager
About Organisation:
I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.
Job Summary: Â Â Responsible for day-today branch operations including high standards of customer service, business processes, smooth workflow, utilities and ensuring timely opening and closing of the branch.
Key Duties and Responsibilities:
- Oversee implementation of risk management policies and procedures by branches.
- Conduct regular review of branch operations to ensure that standards are maintained and improved upon.
- Identify staff training and liaise with the Human Resource department to incorporate them in its training programme.
- Monitor the day to day running of the branch in line with policy.
- Responsible for Branch performance reports for Senior reviews
- Conduct monthly review of performance levels against approved budgets
- Ensure key human capital issues are resolved consistently across the Branch, in line with the guiding principles, policies and practices established by the Bank
- Regularly appraise the activities and functions of the Branch and make recommendations for improvements where required to the Department Head
- Recommend and participate in the review of the Bank policies and practices impacting the group
- Perform other duties as assigned by the Country Head of Operations
- Approve account opening, drive dormant reactivations
- Carry out the day to day running of the branch activities
- Monitor and maintain KYC compliance on all files
- Address and resolve customer complaints promptly.
- Promote customer service among branch staff and in line with the bank’s service culture through coaching and mentoring, among others.
- Manage, motivate, set performance guidelines and standards, career planning and counselling and for the team attend to any other staff issues at the branch.
- Assign duties to various team members by giving them specific tasks and ensuring business continuity at the branch, among others.
Qualifications, Skills and Experience:
- Bachelor’s degree in finance, Business, Accounting, Commerce Statistics, Actuarial Science, Computer Science or Quantitative Economics or its equivalent
Professional Accounting Qualification:
- Chartered Institute of Management Accountants Advanced Diploma, Chartered Financial Analyst, Association of Chartered Certified Accountant qualification or Certified Practicing Accountant qualification, Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Certified Internal Auditor (CIA) is an added advantage.
Work Experience:
- At least 2 years working experience in a commercially oriented organization
Required Competencies (Knowledge, Skills & Abilities):
- Leadership and Decision-making skills
- Analytical skills and attention to detail
- Knowledge of banking operations, policies, and procedures.
- In-depth knowledge of the bank’s products and services.
- Excellent communication and interpersonal skills for building and maintaining client relationships.
- Results-driven attitude with a track record of achieving sales targets.
- Analytical Thinking & Problem-solving skills.
- Ability to multitask and function effectively under pressure.
- Effective communication skills
- Reasoning and Analytical Skills
- Performance measurement & assessment Skills
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Click Here
Deadline: 28th June 2025 by 5pm
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Note: Only shortlisted candidates will be contacted
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