Branch Manager job at Lapaire

At Lapaire, we transform people’s lives.

Because good eyesight is essential for living well and fulfilling your dreams, we have developed a unique concept: a service where the customer is at the heart of our project and quality, stylish products at fair, transparent prices.

Joining the Lapaire team is first and foremost joining an inspiring pan-African adventure that impacts the health and well-being of the people around us, and therefore their lives.

But it is also and above all :

• Serving our clients at best to improve their lives.
• Working and acting as an entrepreneur, contributing to the Lapaire project with ideas and initiatives.
• Participating in the expansion of a dynamic company by organizing and anticipating work efficiently.
• Learning every day to continue to grow and surpass yourself.
• Collaborating with young and multicultural teams while sharing your knowledge.

The Lapaire Group was created in 2018 in Kenya and already has close to 100 Optical Shops and over 450 employees in Uganda, Ivory Coast, Burkina Faso, Mali, Benin, Togo and Senegal.

Lapaire, See Beyond.

Branch Manager

Location: Greater Kampala, Uganda

The Senior Branch Manager will lead operations in one of Lapaire’s Optical Centers in Uganda. This is a key leadership role, responsible for branch performance and also for driving new growth strategies, strengthening B2B partnerships, and boosting B2C sales.

The Branch Manager will work closely with the Operations Manager and Area Managers, managing a team of Sales Representatives and an Eye Specialist (Optometrist or OCO).

Key Responsibilities

Know & Own the Business and serve its customers

• Knowledgeable about products and their benefits, as well as about customers’ needs
• Increase brand notoriety and awareness around clear sight to all potential customers
• Drive the growth of sales, achieve and surpass sales targets
• Engage in Business Development, gather market intelligence and insights

Lead and inspire a team

• Build and train a solid and united team, by sharing knowledge and sales experience, foster a great culture, and drive sustainable business growth
• Manage, motivate, inspire and support the team in their daily work, allocate tasks, lead meetings with them
• Support the team to hit and surpass the targets - vision tests done, cash collected and net promoter score (customer satisfaction)

Manage Branch finances & stock

• Keep finances up to date, recording all deposits & purchases
• Ensure excellent stock management, loss & shrinkage prevention
• Prepare finance reports to the management team
• Maintain a clean & presentable shop

Candidate Profile

• Diploma or Bachelor’s degree in Business, Commerce, or a related field.
• Minimum 3–5 years’ proven experience in business, retail, or branch management.
• Demonstrated success in driving sales growth, managing teams, and implementing performance-boosting strategies.
• Strong background in customer service and business operations.
• Proficient in financial reporting, data analysis, and tools such as Excel.
• Excellent communication, negotiation, and interpersonal skills.

Personal Attributes for Success

• Strategic & Growth-Oriented: Able to spot opportunities and turn them into results.
• Strong Leader & Motivator: Skilled at inspiring and managing people to perform at their best.
• Accountable & Trustworthy: Integrity and responsibility guide your work.
• Ambitious & Results-Driven: Always aiming higher, beyond just meeting targets.
• Organized & Reliable: Run your branch with professionalism and structure.
• Customer-Focused & Empathic: Able to connect with and serve diverse customers.
• Negotiator: Comfortable building partnerships and driving win–win outcomes.

• Knowledgeable about products and their benefits, as well as about customers’ needs
• Increase brand notoriety and awareness around clear sight to all potential customers
• Drive the growth of sales, achieve and surpass sales targets
• Engage in Business Development, gather market intelligence and insights
• Build and train a solid and united team, by sharing knowledge and sales experience, foster a great culture, and drive sustainable business growth
• Manage, motivate, inspire and support the team in their daily work, allocate tasks, lead meetings with them
• Support the team to hit and surpass the targets - vision tests done, cash collected and net promoter score (customer satisfaction)
• Keep finances up to date, recording all deposits & purchases
• Ensure excellent stock management, loss & shrinkage prevention
• Prepare finance reports to the management team
• Maintain a clean & presentable shop

• Excellent communication, negotiation, and interpersonal skills.
• Proficient in financial reporting, data analysis, and tools such as Excel.
• Strategic & Growth-Oriented
• Strong Leader & Motivator
• Accountable & Trustworthy
• Ambitious & Results-Driven
• Organized & Reliable
• Customer-Focused & Empathic
• Negotiator

• Diploma or Bachelor’s degree in Business, Commerce, or a related field.
• Minimum 3–5 years’ proven experience in business, retail, or branch management.
• Demonstrated success in driving sales growth, managing teams, and implementing performance-boosting strategies.
• Strong background in customer service and business operations.