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Branch Manager job at Cairo bank
Posted by: great-volunteer
Posted date: 2026-Feb-04
Location: Kampala
Branch Manager 2026-02-03T22:09:43+00:00 Cairo bank https://cdn.ugashare.com/jsjobsdata/data/employer/comp_3687/logo/Cairo%20Bank%20Uganda.png https://cbu.co.ug/ FULL_TIME Kampala Kampala 00256 Uganda Banking Management, Business Operations, Sales & Retail, Customer Service, Accounting & Finance 2026-02-09T17:00:00+00:00 8 Job Summary: To provide leadership and overall oversight in the execution of the set Branch targets as well as deliver exceptional branch business growth, customer service and profitability. Key Responsibilities: Financial Growth, sales growth, business development and profitability - Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallets from existing clients.
- To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
- Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize on cross-selling opportunities.
- In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
- Harness existing and create new competencies to achieve competitive advantage.
- Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
Customer Service - Ensures service meets expected CBU standards and branch reports/returns are filed on time.
- Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
- Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
- Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
Operations Management and Compliance - Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
- Ensure branch performance reports are timely & accurate
- Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
- Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
- Ensure all relevant returns are submitted on a timely basis
- Ensure all fees and commissions due to the bank are collected.
- Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
- Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.
Leadership - Develop a high-performing and motivated team committed to achieving success.
- Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
- Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
- To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
- Support and drive training interventions to address performance/development gaps
Education. - A Bachelor’s degree
- Professional qualification in Banking i.e. MBA as added advantage
Experience. - At least 5 years experience in a similar role in a Banking Industry
Skills and competencies. - Leadership
- Selling skills
- Interpersonal, relationship management and networking skills
- Team player
- Planning and organizational capabilities with attention to detail
- Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallets from existing clients.
- To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
- Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize on cross-selling opportunities.
- In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
- Harness existing and create new competencies to achieve competitive advantage.
- Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
- Ensures service meets expected CBU standards and branch reports/returns are filed on time.
- Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
- Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
- Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
- Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
- Ensure branch performance reports are timely & accurate
- Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
- Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
- Ensure all relevant returns are submitted on a timely basis
- Ensure all fees and commissions due to the bank are collected.
- Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
- Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.
- Develop a high-performing and motivated team committed to achieving success.
- Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
- Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
- To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
- Support and drive training interventions to address performance/development gaps
- Leadership
- Selling skills
- Interpersonal, relationship management and networking skills
- Team player
- Planning and organizational capabilities with attention to detail
- A Bachelor’s degree
- Professional qualification in Banking i.e. MBA as added advantage
JOB-6982722715f3c Vacancy title:
Branch Manager Jobs at:
Cairo bank Deadline of this Job:
Monday, February 9 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Tuesday, February 3 2026, Base Salary: Not Disclosed JOB DETAILS:
Job Summary: To provide leadership and overall oversight in the execution of the set Branch targets as well as deliver exceptional branch business growth, customer service and profitability. Key Responsibilities: Financial Growth, sales growth, business development and profitability - Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallets from existing clients.
- To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
- Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize on cross-selling opportunities.
- In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
- Harness existing and create new competencies to achieve competitive advantage.
- Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
Customer Service - Ensures service meets expected CBU standards and branch reports/returns are filed on time.
- Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
- Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
- Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
Operations Management and Compliance - Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
- Ensure branch performance reports are timely & accurate
- Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
- Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
- Ensure all relevant returns are submitted on a timely basis
- Ensure all fees and commissions due to the bank are collected.
- Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
- Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.
Leadership - Develop a high-performing and motivated team committed to achieving success.
- Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
- Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
- To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
- Support and drive training interventions to address performance/development gaps
Education. - A Bachelor’s degree
- Professional qualification in Banking i.e. MBA as added advantage
Experience. - At least 5 years experience in a similar role in a Banking Industry
Skills and competencies. - Leadership
- Selling skills
- Interpersonal, relationship management and networking skills
- Team player
- Planning and organizational capabilities with attention to detail
Work Hours: 8 Experience in Months: 60 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? cbu.co.ug&form%5Bvalid-to%5D=Monday,%20February%209%202026">Click here to submit your application now.
Interested candidates should send their application letters and curriculum vitae to the Head of Human Resources no later than 5 pm, Friday 23rd January 2026.
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