Title: Branch Executive

Reports to: General Manager

Location: Luwero, Mubende, Soroti, Wakiso & Bukoto

Application Opening:  13th July 2026

Application Deadline: Open (rolling applications until filled)

About Tugende

Tugendeuses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive. 

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across 15 branches in Uganda and 8 in Kenya.

About the role

The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. The Branch executive will be responsible for supervising a team of staff at the branch in all the disbursement and collection efforts at the assigned branch to ensure the set branch growth and profitability targets are met. 

The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

The Branch Executive will execute the following key duties and Responsibilities

• Revenue Generation

                   Lead the team from the front in ensuring that there is sufficient and sustainable revenue                    generation from the branch through the following;

• Driving Marketing initiatives for promoting Tugende products
• Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
• Timely escalation of issues that impede revenue generation and requests for support
• Close supervision of the customer service and efficiency in the sales process

• Portfolio Quality

                   Follow the credit policy to ensure good portfolio quality at the branch with special focus on   the following;

• Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
• All round data analysis and interpretation of portfolio data to guide decision making at the branch
• On ground support for portfolio quality improvements as advised by the Credit team
• Supporting and / or active participation in recovery operations

• Building relevant Community Relations
  • Act as a liaison between Tugende and local authorities in your area of operation
  • Benchmarking, market research and intelligence and self-education of the business environment.
  • Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
  • Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary.

• Team Management

• Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
• Supervise staff to ensure smooth operations and service delivery at the branch level
• Supervise and coordinate the safety and security function at the branch
• Train and coach, all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
• Participate in the regular performance reviews for the branch staff
• Ensure proper support to the branch by the head office functions

●      Customer Service

• Creating a good customer care environment at the branch that ensures customer satisfaction. This implies efficiency of response and resolution for customer requests, proper understanding of customer needs
• Understand and respond to client’s questions and challenges
• Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries
• Understand the customer journey by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)
• Ensuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time
• Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks
• Attracting new customers and expanding customer base in the assigned geographical regions

●     Manage field operations

• Support the collection, recovery process and client’s vetting processes
• Ensure proper implementation of operations policies and procedures

●     Reporting

• Submit operations status reports to supervisors indicating progress, challenges and way forward
• Strengthen existing stakeholder engagements and local business partnerships, e.g, Police and other security agencies, local authorities, suppliers. Also establish contacts that are necessary for business operations in cases where they do not exist.
• Identify new business opportunities within the region

●     Manage branch administration

• Custodian of all Branch resources to ensure that they are properly utilised and accounted for.
• Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance and efficient operations
• Propose process, procedure and cost-efficiency improvements for the branch
• Ensure a conducive working environment with all the required resources for team productivity

Key Requirements

• Knowledge, experience, skills and qualification;

• Bachelor's Degree or equivalent in business administration/ management
• At least 3+ years of management or supervisory experience. Prior experience in asset finance/microfinance preferred.
• Unquestionable degree in integrity, transparency and professionalism
• Riding Competence is a requirement for this position
• Excellent analytical skills
• Excellent communication and interpersonal skills
• Highest degree of dependability and commitment.
• Ability to connect with customers, colleagues and the community, and spot talent in others
• High degree of Flexibility and resilience; willingness to travel, work in rural areas, flexible in schedule and work hours, seeking direct feedback and seeing every challenge as an opportunity to grow

What will you gain?

• Career trajectory: This role has a significant potential to grow as the company grows. The person in this role should expect to grow into a Regional Manager overseeing and supervising multiple branches.
• Learning points: In this position you will be able to learn how to excel in a fast paced, data driven environment. You will learn or build upon your existing knowledge in applying robust data analytics models to drive decisions.
• Meaningful work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. For example, with our product of motorcycle financing, we are changing the face of the boda industry in East Africa, and proving that dedicated and self-motivated entrepreneurs can take on the responsibility of financing a significant asset and earning a livable wage. Help be part of this movement!
• Great team: Tugende has a smart, fun, and growing team of hundreds of Employees in Kenya and Uganda. We take our work seriously but love to joke and have fun.
• Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.

• Revenue Generation
  • Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;
  • Driving Marketing initiatives for promoting Tugende products
  • Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
  • Timely escalation of issues that impede revenue generation and requests for support
  • Close supervision of the customer service and efficiency in the sales process
• Portfolio Quality
  • Follow the credit policy to ensure good portfolio quality at the branch with special focus on the following;
  • Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
  • All round data analysis and interpretation of portfolio data to guide decision making at the branch
  • On ground support for portfolio quality improvements as advised by the Credit team
  • Supporting and / or active participation in recovery operations
• Building relevant Community Relations
  • Act as a liaison between Tugende and local authorities in your area of operation
  • Benchmarking, market research and intelligence and self-education of the business environment.
  • Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
  • Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary.
• Team Management
  • Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
  • Supervise staff to ensure smooth operations and service delivery at the branch level
  • Supervise and coordinate the safety and security function at the branch
  • Train and coach, all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
  • Participate in the regular performance reviews for the branch staff
  • Ensure proper support to the branch by the head office functions
• Customer Service
  • Creating a good customer care environment at the branch that ensures customer satisfaction. This implies efficiency of response and resolution for customer requests, proper understanding of customer needs
  • Understand and respond to client’s questions and challenges
  • Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries
  • Understand the customer journey by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)
  • Ensuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time
  • Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks
  • Attracting new customers and expanding customer base in the assigned geographical regions
• Manage field operations
  • Support the collection, recovery process and client’s vetting processes
  • Ensure proper implementation of operations policies and procedures
• Reporting
  • Submit operations status reports to supervisors indicating progress, challenges and way forward
  • Strengthen existing stakeholder engagements and local business partnerships, e.g, Police and other security agencies, local authorities, suppliers. Also establish contacts that are necessary for business operations in cases where they do not exist.
  • Identify new business opportunities within the region
• Manage branch administration
  • Custodian of all Branch resources to ensure that they are properly utilised and accounted for.
  • Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance and efficient operations
  • Propose process, procedure and cost-efficiency improvements for the branch
  • Ensure a conducive working environment with all the required resources for team productivity

• Excellent analytical skills
• Excellent communication and interpersonal skills
• Ability to connect with customers, colleagues and the community, and spot talent in others
• High degree of Flexibility and resilience
• Willingness to travel
• Willingness to work in rural areas
• Flexible in schedule and work hours
• Seeking direct feedback
• Seeing every challenge as an opportunity to grow

• Bachelor's Degree or equivalent in business administration/ management
• At least 3+ years of management or supervisory experience. Prior experience in asset finance/microfinance preferred.
• Unquestionable degree in integrity, transparency and professionalism
• Riding Competence is a requirement for this position
• Highest degree of dependability and commitment.