Branch Executive - Fort Portal and Mityana job at Tugende

Reports to: Operations Manager
Locations:  Fort Portal and Mityana
Application Opening:  5th November 2026
Application Deadline: Open (rolling applications until filled)

About Tugende
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive.

Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 100,000+ clients and has hundreds of employees serving clients across branches in Uganda and Kenya

About the role
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. The Branch executive will be responsible for supervising a team of staff at the branch in all the disbursement and collection efforts at the assigned branch to ensure the set branch growth and profitability targets are met.

The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing

Key duties and responsibilities

Revenue Generation

Lead the team from the front in ensuring that there is sufficient and sustainable revenue generation from the branch through the following;

• Driving Marketing initiatives for promoting Tugende products
• Allocation of tasks and resources aimed at generating leads and lead conversion and actively ensuring execution
• Timely escalation of issues that impede revenue generation and requests for support
• Close supervision of the customer service and efficiency in the sales process

Portfolio Quality

Follow the credit policy to ensure good portfolio quality at the branch with special focus on the following;

• Supervision of execution of policy guidelines at the branch especially with regards to allocation of tasks to the team and follow up
• All round data analysis and interpretation of portfolio data to guide decision making at the branch
• Onground support for portfolio quality improvements as advised by the Credit team
• Supporting and / or active participation in recovery operations

Building relevant Community Relations

• Act as a liaison between Tugende and local authorities in your area of operation
• Benchmarking, market research and intelligence and self education of the business environment.
• Intentionally build partnerships with entities or persons that matter in the business environment and build synergies to grow the business e.g, Police and other security agencies, local authorities, suppliers, businesses etc.
• Customer relations monitoring through gathering feedback, spot checking, problem solving and timely escalation where necessary.

Team Management

• Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control
• Supervise staff to ensure smooth operations and service delivery at the branch level
• Supervise and coordinate the safety and security function at the branch
• Train and coach all field teams and support functions on Tugende operations, expectations, core values, rules and regulations
• Participate in the regular performance reviews for the branch staff
• Ensure proper support to the branch by the head office functions

Customer Service

• Creating a good customer care environment at the branch that ensures customer satisfaction. This implies efficiency of response and resolution for customer requests, proper understanding of customer needs
• Understand and respond to client’s questions and challenges
• Train other team members, especially the field team to provide good customer service to clients and timely resolution of customer queries
• Understand the customer journey by regularly participating in customer activities (e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities)
• Ensuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time
• Monitor client’s lifecycle from onboarding, payment schedules to final closure of issuance of logbooks
• Attracting new customers and expanding customer base in the assigned geographical regions

Manage field operations

• Support the collection, recovery process and client’s vetting processes
• Ensure proper implementation of operations policies and procedures

Reporting

• Submit operations status reports to supervisors indicating progress, challenges and way forward
• Strengthen existing stakeholder engagements and local business partnerships, e.g, Police and other security agencies, local authorities, suppliers. Also establish contacts that are necessary for business operations in cases where they do not exist.
• Identify new business opportunities within the region

Manage branch administration

• Custodian of all Branch resources to ensure that they are properly utilised and accounted for.
• Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance and efficient operations
• Propose process, procedure and cost-efficiency improvements for the branch
• Ensure a conducive working environment with all the required resources for team productivity

Key Requirements- Qualification, Knowledge, Experience, skills and skills;

• Bachelor's Degree or equivalent in business administration/ management
• At least 3+ years' of management or supervisory experience. Prior experience in asset finance/microfinance preferred.
• Unquestionable degree in integrity, transparency and professionalism
• Riding Competence is a requirement for this position
• Excellent analytical skills
• Excellent communication and interpersonal skills
• Highest degree of dependability and commitment.
• Ability to connect with customers, colleagues and the community, and spot talent in others
• High degree of Flexibility and resilience; willingness to travel, work in rural areas, flexible in schedule and work hours, seeking direct feedback and seeing every challenge as an opportunity to grow

What will you gain?

Career trajectory: This role has a significant potential to grow as the company grows. The person in this role should expect to grow into a Regional Manager overseeing and supervising multiple branches.

Learning points: In this position you will be able to learn how to excel in a fast paced, data driven environment. You will learn or build upon your existing knowledge in applying robust data analytics models to drive decisions.

Meaningful work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families. For example, with our product of motorcycle financing, we are changing the face of the boda industry in East Africa, and proving that dedicated and self motivated entrepreneurs can take on the responsibility of financing a significant asset and earning a livable wage. Help be part of this movement!

Great team: Tugende has a smart, fun, and growing team of hundreds Employees in Kenya and Uganda. We take our work seriously but love to joke and have fun.

Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.

• Lead the team in generating sufficient and sustainable revenue from the branch, promoting Tugende products, generating and converting leads, and supervising customer service and sales efficiency.
• Follow credit policy and supervise its execution, analyze portfolio data, support portfolio quality improvements, and participate in recovery operations.
• Build community relations and partnerships with local authorities, security agencies, suppliers, businesses, and other relevant stakeholders.
• Provide leadership to branch operations teams, supervise staff and branch safety and security, train and coach teams, and participate in staff performance reviews.
• Create a customer care environment, respond to client questions and challenges, support timely query resolution, and monitor the customer journey and client lifecycle.
• Manage field operations, including collections, recovery, client vetting, and implementation of operations policies and procedures.
• Submit operations status reports, strengthen stakeholder engagements, and identify new business opportunities within the region.
• Manage branch administration and resources, support profitability and expense control, propose process and cost-efficiency improvements, and ensure a productive working environment.

• Excellent analytical skills
• Excellent communication and interpersonal skills
• Integrity, transparency and professionalism
• Ability to connect with customers, colleagues and the community, and spot talent in others
• Flexibility and resilience
• Dependability and commitment
• Riding competence
• Willingness to travel, work in rural areas, and work flexible schedules and hours

• Bachelor's Degree or equivalent in business administration/ management
• At least 3+ years' of management or supervisory experience
• Prior experience in asset finance/microfinance preferred
• Riding Competence is a requirement for this position