Battery Field Assurance Engineer-Junior job at Q-Sourcing
Posted by: great-volunteer
Posted date: 2026-Jul-10
Location: Kampala
Battery Field Assurance Engineer-Junior 2026-07-10T07:40:45+00:00 Q-Sourcing https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7433/logo/Q-Sourcing.png https://www.qsourcing.com/ FULL_TIME Kampala Kampala 00256 Uganda Consulting Science & Engineering, Installation, Maintenance & Repair, Manufacturing & Warehouse 2026-07-14T17:00:00+00:00 8 About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client Spiro, we are looking for a skilled and competent Battery Field Assurance Engineer-Junior to work in Kampala. Department: Battery Service Assurance Team Reports To: Battery Engineer Level: Junior Battery Engineer Location: Field/Warehouse-based (Uganda) Employment Type: Full-Time Number of Vacancies: 3 Job Purpose The Battery Field Assurance Specialist is a technical specialist within the Battery Service Assurance team, responsible for investigating, diagnosing, and resolving battery issues that have been escalated from the O&M team. The role serves as the critical technical bridge between field operations and Battery Engineering ensuring that root causes are properly identified, solutions are validated in the field, and corrective actions are embedded into approved SOPs before being handed back to O&M for execution. KEY RESPONSIBILITIES Escalation Handling - Receive batteries escalated from O&M that present unresolved issues despite SOP application, or new issues for which no SOP currently exists.
- Conduct initial triage and condition assessment of all escalated batteries to determine the nature and severity of the issue.
- Maintain an accurate log of all received escalations, including issue description, battery ID, source station, and current status.
Issue Identification & Root Cause Analysis (RCA) - Perform detailed battery issue identification using diagnostic tools, test equipment, and data analysis.
- Conduct root cause analysis (RCA) in collaboration with the Battery Engineering and Quality Control teams.
- Differentiate between battery-level, BMS-level, and IoT/connectivity-level faults, and route findings to the appropriate team.
- Document all findings, methodologies, and conclusions in structured RCA reports for review by Battery Engineering.
SOP Field Validation - Receive draft SOPs from the Battery Engineering team and execute field validation testing through controlled battery sampling.
- Assess the effectiveness, practicality, and safety of proposed SOPs under real field conditions.
- Compile detailed performance reports on each SOP validation cycle and submit to Battery Engineering for review and sign-off.
- Participate in the iterative validation cycle until SOPs are confirmed effective and formally approved.
Reporting & Feedback - Share RCA findings, field observations, and battery performance reports with Battery Engineering on a regular basis.
- Flag recurring fault patterns, systemic issues, or emerging failure modes that require Engineering-level intervention.
- Contribute technical input to continuous improvement initiatives in battery design, handling, and maintenance practices.
O&M Training & SOP Adoption - Deliver hands-on training to O&M technicians on newly approved SOPs following Engineering sign-off.
- Monitor O&M teams during post-training execution to ensure correct and consistent SOP application.
- Identify knowledge or skills gaps within O&M teams and escalate training needs to the Service Assurance Manager.
- Support the Service Assurance Manager in tracking SOP adoption rates across field teams.
Pre-Deployment Support - Conduct field validation testing on new battery batches prior to deployment to verify performance and compliance.
- Provide pre-deployment performance reports to Battery Engineering and Quality Engineering teams.
- Identify and escalate any pre-deployment issues to the Battery Quality Engineering team for resolution.
Requirements QUALIFICATIONS & EXPERIENCE Required; - Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field.
- Minimum 2 years of hands-on experience in battery systems, EV technology, or a related field operations environment.
- Demonstrated experience in battery testing, fault diagnosis, and root cause analysis.
- Working knowledge of BMS architecture, CAN communication, and IoT connectivity systems.
- Experience reading and interpreting battery telemetry data and diagnostic outputs.
- Ability to work independently in field environments across multiple locations.
Preferred; - Experience with SOP development, validation, and training delivery.
- Familiarity with test standards and protocols for battery safety and performance (e.g. UN 38.3, IEC 62133).
- Proficiency in data analysis tools - Python, SQL, or equivalent.
- Prior experience in a cross-functional technical role spanning engineering and field operations.
- Experience in the electric motorcycle or last-mile EV industry.
KEY COMPETENCIES - Battery fault diagnosis and root cause analysis
- SOP field validation and technical documentation
- Cross-functional collaboration with Engineering, Quality, and O&M teams
- Structured reporting and data-driven problem solving
- Field training delivery and knowledge transfer
- Attention to detail and commitment to safety standards
- Adaptability to dynamic field environments
WHAT SUCCESS LOOKS LIKE - Escalated battery issues are investigated, root-caused, and resolved within agreed turnaround times.
- SOP validation cycles are completed accurately, with clear performance reports that enable Engineering sign-off.
- O&M teams demonstrate measurable improvement in SOP adherence following training sessions.
- RCA reports are structured, evidence-based, and directly actionable by Battery Engineering.
- Pre-deployment battery batches pass field validation with issues identified and escalated before network deployment.
- Zero recurring escalations are attributable to inadequate SOP training or unresolved known faults.
- Receive batteries escalated from O&M that present unresolved issues despite SOP application, or new issues for which no SOP currently exists.
- Conduct initial triage and condition assessment of all escalated batteries to determine the nature and severity of the issue.
- Maintain an accurate log of all received escalations, including issue description, battery ID, source station, and current status.
- Perform detailed battery issue identification using diagnostic tools, test equipment, and data analysis.
- Conduct root cause analysis (RCA) in collaboration with the Battery Engineering and Quality Control teams.
- Differentiate between battery-level, BMS-level, and IoT/connectivity-level faults, and route findings to the appropriate team.
- Document all findings, methodologies, and conclusions in structured RCA reports for review by Battery Engineering.
- Receive draft SOPs from the Battery Engineering team and execute field validation testing through controlled battery sampling.
- Assess the effectiveness, practicality, and safety of proposed SOPs under real field conditions.
- Compile detailed performance reports on each SOP validation cycle and submit to Battery Engineering for review and sign-off.
- Participate in the iterative validation cycle until SOPs are confirmed effective and formally approved.
- Share RCA findings, field observations, and battery performance reports with Battery Engineering on a regular basis.
- Flag recurring fault patterns, systemic issues, or emerging failure modes that require Engineering-level intervention.
- Contribute technical input to continuous improvement initiatives in battery design, handling, and maintenance practices.
- Deliver hands-on training to O&M technicians on newly approved SOPs following Engineering sign-off.
- Monitor O&M teams during post-training execution to ensure correct and consistent SOP application.
- Identify knowledge or skills gaps within O&M teams and escalate training needs to the Service Assurance Manager.
- Support the Service Assurance Manager in tracking SOP adoption rates across field teams.
- Conduct field validation testing on new battery batches prior to deployment to verify performance and compliance.
- Provide pre-deployment performance reports to Battery Engineering and Quality Engineering teams.
- Identify and escalate any pre-deployment issues to the Battery Quality Engineering team for resolution.
- Battery fault diagnosis and root cause analysis
- SOP field validation and technical documentation
- Cross-functional collaboration with Engineering, Quality, and O&M teams
- Structured reporting and data-driven problem solving
- Field training delivery and knowledge transfer
- Attention to detail and commitment to safety standards
- Adaptability to dynamic field environments
- Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field.
- Minimum 2 years of hands-on experience in battery systems, EV technology, or a related field operations environment.
- Demonstrated experience in battery testing, fault diagnosis, and root cause analysis.
- Working knowledge of BMS architecture, CAN communication, and IoT connectivity systems.
- Experience reading and interpreting battery telemetry data and diagnostic outputs.
- Ability to work independently in field environments across multiple locations.
- Experience with SOP development, validation, and training delivery.
- Familiarity with test standards and protocols for battery safety and performance (e.g. UN 38.3, IEC 62133).
- Proficiency in data analysis tools - Python, SQL, or equivalent.
- Prior experience in a cross-functional technical role spanning engineering and field operations.
- Experience in the electric motorcycle or last-mile EV industry.
JOB-6a50a1fd20b6f Vacancy title:
Battery Field Assurance Engineer-Junior Jobs at:
Q-Sourcing Deadline of this Job:
Tuesday, July 14 2026 Duty Station:
Kampala | Kampala Summary
Date Posted: Friday, July 10 2026, Base Salary: Not Disclosed JOB DETAILS:
About This Job: Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client Spiro, we are looking for a skilled and competent Battery Field Assurance Engineer-Junior to work in Kampala. Department: Battery Service Assurance Team Reports To: Battery Engineer Level: Junior Battery Engineer Location: Field/Warehouse-based (Uganda) Employment Type: Full-Time Number of Vacancies: 3 Job Purpose The Battery Field Assurance Specialist is a technical specialist within the Battery Service Assurance team, responsible for investigating, diagnosing, and resolving battery issues that have been escalated from the O&M team. The role serves as the critical technical bridge between field operations and Battery Engineering ensuring that root causes are properly identified, solutions are validated in the field, and corrective actions are embedded into approved SOPs before being handed back to O&M for execution. KEY RESPONSIBILITIES Escalation Handling - Receive batteries escalated from O&M that present unresolved issues despite SOP application, or new issues for which no SOP currently exists.
- Conduct initial triage and condition assessment of all escalated batteries to determine the nature and severity of the issue.
- Maintain an accurate log of all received escalations, including issue description, battery ID, source station, and current status.
Issue Identification & Root Cause Analysis (RCA) - Perform detailed battery issue identification using diagnostic tools, test equipment, and data analysis.
- Conduct root cause analysis (RCA) in collaboration with the Battery Engineering and Quality Control teams.
- Differentiate between battery-level, BMS-level, and IoT/connectivity-level faults, and route findings to the appropriate team.
- Document all findings, methodologies, and conclusions in structured RCA reports for review by Battery Engineering.
SOP Field Validation - Receive draft SOPs from the Battery Engineering team and execute field validation testing through controlled battery sampling.
- Assess the effectiveness, practicality, and safety of proposed SOPs under real field conditions.
- Compile detailed performance reports on each SOP validation cycle and submit to Battery Engineering for review and sign-off.
- Participate in the iterative validation cycle until SOPs are confirmed effective and formally approved.
Reporting & Feedback - Share RCA findings, field observations, and battery performance reports with Battery Engineering on a regular basis.
- Flag recurring fault patterns, systemic issues, or emerging failure modes that require Engineering-level intervention.
- Contribute technical input to continuous improvement initiatives in battery design, handling, and maintenance practices.
O&M Training & SOP Adoption - Deliver hands-on training to O&M technicians on newly approved SOPs following Engineering sign-off.
- Monitor O&M teams during post-training execution to ensure correct and consistent SOP application.
- Identify knowledge or skills gaps within O&M teams and escalate training needs to the Service Assurance Manager.
- Support the Service Assurance Manager in tracking SOP adoption rates across field teams.
Pre-Deployment Support - Conduct field validation testing on new battery batches prior to deployment to verify performance and compliance.
- Provide pre-deployment performance reports to Battery Engineering and Quality Engineering teams.
- Identify and escalate any pre-deployment issues to the Battery Quality Engineering team for resolution.
Requirements QUALIFICATIONS & EXPERIENCE Required; - Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related field.
- Minimum 2 years of hands-on experience in battery systems, EV technology, or a related field operations environment.
- Demonstrated experience in battery testing, fault diagnosis, and root cause analysis.
- Working knowledge of BMS architecture, CAN communication, and IoT connectivity systems.
- Experience reading and interpreting battery telemetry data and diagnostic outputs.
- Ability to work independently in field environments across multiple locations.
Preferred; - Experience with SOP development, validation, and training delivery.
- Familiarity with test standards and protocols for battery safety and performance (e.g. UN 38.3, IEC 62133).
- Proficiency in data analysis tools - Python, SQL, or equivalent.
- Prior experience in a cross-functional technical role spanning engineering and field operations.
- Experience in the electric motorcycle or last-mile EV industry.
KEY COMPETENCIES - Battery fault diagnosis and root cause analysis
- SOP field validation and technical documentation
- Cross-functional collaboration with Engineering, Quality, and O&M teams
- Structured reporting and data-driven problem solving
- Field training delivery and knowledge transfer
- Attention to detail and commitment to safety standards
- Adaptability to dynamic field environments
WHAT SUCCESS LOOKS LIKE - Escalated battery issues are investigated, root-caused, and resolved within agreed turnaround times.
- SOP validation cycles are completed accurately, with clear performance reports that enable Engineering sign-off.
- O&M teams demonstrate measurable improvement in SOP adherence following training sessions.
- RCA reports are structured, evidence-based, and directly actionable by Battery Engineering.
- Pre-deployment battery batches pass field validation with issues identified and escalated before network deployment.
- Zero recurring escalations are attributable to inadequate SOP training or unresolved known faults.
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-SPIRO-BFAE-BATTERY FIELD ASSURANCE ENGINEER-Junior†The deadline for applications is not later than 08:00 am Tuesday 14th July 2026 Application link: Click Here to Apply Now Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
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