Bancassurance Support Officer job at Jubilee Life Insurance

Background information about the job or company (e.g., role context, company overview)

Jubilee Insurance is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.

We currently have an exciting career opportunity for Bancassurance Support Officer, Jubilee Life Insurance Company of Uganda. The position holders will report to the Bancassurance Relationship Manager.

Role Purpose

The job holder will be responsible for building, maintaining and growing Bancassurance relationships and increase revenue by delivering a world class customer service in a very pro-active manner. The role holder must meet the set retention target, increase portfolio profitability and grow the portfolio through upselling of benefits, proper loading, and claims control.

Number of Positions: 3

Responsibilities or duties

• Client & BSO Relationship Management
  • Develop, maintain, and grow long-term relationships with clients to ensure loyalty and retention.
  • Serve as the primary point of contact for client insurance needs, providing advisory support and tailored solutions.
  • Conduct regular client visits and engagement meetings to review portfolios and explore opportunities for cross-selling and upselling.
  • Manage key accounts and deliver superior customer experience throughout the policy lifecycle.
• Sales & Business Development
  • Plan and execute marketing activities to increase awareness and sales of Bancassurance products.
  • Identify opportunities to acquire new clients through the bank’s network, referrals, and targeted prospecting.
  • Achieve agreed sales targets by promoting both insurance products.
  • Support bank staff with product knowledge and joint client calls to enhance cross-selling opportunities.
• Reporting & Performance Monitoring
  • Prepare accurate daily sales reports, performance updates, forecasts, and any other records required by the Chief Distribution Officer.
  • Track and monitor branch and personal performance against targets, providing insights and corrective actions where necessary.
  • Ensure timely escalation of issues affecting client satisfaction or business delivery.
• Compliance & Documentation
  • Ensure all client documentation is complete, accurate, and compliant with underwriting, legal, and regulatory requirements.
  • Support resolution of discrepancies associated with customer records and policy documentation.
  • Adhere strictly to regulatory requirements and risk management guidelines within Bancassurance operations.
• Training & Product Knowledge
  • Stay up to date with insurance industry developments, competitor activities, and product innovations.
  • Attend training sessions and certifications to enhance technical knowledge and advisory capability.
  • Educate and support bank staff in promoting Bancassurance products through training and joint sales activities.
• Leadership & Collaboration
  • Provide guidance and mentorship to Bancassurance Officers and relationship executives within the assigned portfolio.
  • Collaborate with internal teams including underwriting, claims, and operations to ensure efficient service delivery.
  • Represent Bancassurance in key client engagements and business forums.

Qualifications or requirements (e.g., education, skills)

• Key Competencies
  • Client relationship management
  • Relevant general insurance and life insurance related knowledge.
  • Excellent presentation and communication skills.
  • Good computer knowledge.
  • Customer focus and leadership oriented
• Qualifications
  • A Bachelor’s Degree in Business Administration, Marketing, Economics or any related field from a recognized University.
  • Professional qualification in Certificate of Proficiency. (COP)
  • Proficient in the use of Microsoft office suite and packages.

Experience needed

• Relevant Experience
  • Minimum 1-5 years’ experience in a large and reputable Organisation in sales, marketing, or Bancassurance, with proven performance in achieving targets.

• Client & BSO Relationship Management
  • Develop, maintain, and grow long-term relationships with clients to ensure loyalty and retention.
  • Serve as the primary point of contact for client insurance needs, providing advisory support and tailored solutions.
  • Conduct regular client visits and engagement meetings to review portfolios and explore opportunities for cross-selling and upselling.
  • Manage key accounts and deliver superior customer experience throughout the policy lifecycle.
• Sales & Business Development
  • Plan and execute marketing activities to increase awareness and sales of Bancassurance products.
  • Identify opportunities to acquire new clients through the bank’s network, referrals, and targeted prospecting.
  • Achieve agreed sales targets by promoting both insurance products.
  • Support bank staff with product knowledge and joint client calls to enhance cross-selling opportunities.
• Reporting & Performance Monitoring
  • Prepare accurate daily sales reports, performance updates, forecasts, and any other records required by the Chief Distribution Officer.
  • Track and monitor branch and personal performance against targets, providing insights and corrective actions where necessary.
  • Ensure timely escalation of issues affecting client satisfaction or business delivery.
• Compliance & Documentation
  • Ensure all client documentation is complete, accurate, and compliant with underwriting, legal, and regulatory requirements.
  • Support resolution of discrepancies associated with customer records and policy documentation.
  • Adhere strictly to regulatory requirements and risk management guidelines within Bancassurance operations.
• Training & Product Knowledge
  • Stay up to date with insurance industry developments, competitor activities, and product innovations.
  • Attend training sessions and certifications to enhance technical knowledge and advisory capability.
  • Educate and support bank staff in promoting Bancassurance products through training and joint sales activities.
• Leadership & Collaboration
  • Provide guidance and mentorship to Bancassurance Officers and relationship executives within the assigned portfolio.
  • Collaborate with internal teams including underwriting, claims, and operations to ensure efficient service delivery.
  • Represent Bancassurance in key client engagements and business forums.

• Client relationship management
• Relevant general insurance and life insurance related knowledge.
• Excellent presentation and communication skills.
• Good computer knowledge.
• Customer focus and leadership oriented

• A Bachelor’s Degree in Business Administration, Marketing, Economics or any related field from a recognized University.
• Professional qualification in Certificate of Proficiency. (COP)
• Proficient in the use of Microsoft office suite and packages.