Assistant, Relationship Manager job at Standard Bank

Job Overview

Company: Stanbic Bank Uganda

Location: UG, Central Region, Kampala, Hannington Road

Business Segment: Business & Commercial Banking

Job Type: Full-time

Job Ref ID: 80456487A-0001

Date Posted: 22/09/2026

Job Description

To support the Relationship Manager with the day-to-day management and maintenance of an allocated portfolio, serving as a central contact point for clients and enabling efficient delivery of their banking needs.

Qualifications

• A first degree in Business, Commerce or a related field.
• At least three years’ relevant experience in Business or Commercial Banking, including portfolio management, branch sales or client service.
• Practical experience in preparing credit motivations and a sound understanding of lending principles.
• Knowledge of banking products, client onboarding, KYC, risk and compliance requirements.

Behavioural Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Making Decisions

Technical Competencies:

• Economic Capital Management
• Financial Acumen
• Process Governance
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking

Additional Information

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.

• Support the Relationship Manager in managing portfolio performance, client service, credit, compliance and operational requirements.
• Respond to client requests and resolve queries and complaints within agreed timelines, taking ownership through to completion.
• Maintain accurate and up-to-date client records, mandates, documentation, account information and portfolio reports.
• Prepare documentation and provide input for credit applications, annual reviews, facility requests and related credit motivations.
• Monitor account conduct, expiring limits, excesses, overdue reviews and other indicators of portfolio risk, escalating concerns promptly.
• Ensure adherence to KYC, onboarding, regulatory, compliance and internal risk requirements.
• Identify cross-sell, retention and new business opportunities and refer qualified leads to the Relationship Manager.

• Economic Capital Management
• Financial Acumen
• Process Governance
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking
• Client Service
• Credit Application Preparation
• Portfolio Management
• KYC and Compliance

• A first degree in Business, Commerce or a related field.
• At least three years’ relevant experience in Business or Commercial Banking, including portfolio management, branch sales or client service.
• Practical experience in preparing credit motivations and a sound understanding of lending principles.
• Knowledge of banking products, client onboarding, KYC, risk and compliance requirements.