Area Support Manager job at Norwegian Refugee Council (NRC)

Background:

The purpose of Area Support Manager position is to provide sufficient support to relevant program in area level and sub-offices. The position leads and provides support to the Support units while making sure that staff comply with NRC and donor guidelines. The position shall lead all support related matters in NRC South Sudan, North Area Office. The Support Manager will ensure that all support functions are providing high quality and efficient support for programme implementation.

What we are looking for:

The Area Support Manager plays a strategic and operational role in ensuring that all support functions such as finance, human resources, logistics/procurement, administration, and ICT run efficiently across the area office and its sub-offices. This position serves as a key link between programme implementation teams and support departments, enabling quality, timely, and compliant delivery of NRC’s projects to affected populations.

What you will do:

Generic Responsibilities:

• Line management responsibilities for directly reporting staff Finance, HR & Admin, Logistics and ICT. This includes the Performance management process, setting clear goals aligned to area strategy and priorities, and to follow up and support staff’s achievement.
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
• Facilitate the Area Office support functions’ strategic input to the development of the Country Strategy and Plan of Action
• Provide input on operational support in proposal development, and coordinate and align operational support with programme plans
• Responsible for ensuring quality support to project implementation.
• Facilitate the Master Budget, area level budgets and BPO development, including assess and monitor costs and resource allocation needs
• Responsible for the strategic development of Area level structures, technical systems, human resource capacity and allocation
• Responsible for development of new area specific technical SOPs, guidelines and tools
• Responsible for organisational learning related to programme support
• Responsible for technical capacity building of support staff
• Development of holistic and needs based programmes, including cash-based interventions and marked based programmes
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures

Specific Responsibilities:

• Provide strategic leadership and line management to the Finance, Human Resources & Administration, Logistics, ICT, and Support Services teams, ensuring effective performance management, staff development, coaching and accountability.
• Strengthen operational planning and coordination by aligning support functions with programme priorities, anticipating operational risks, and ensuring operational readiness for project implementation and emergency response.
• Oversee financial management and monitoring of the Area Office, including budget planning, expenditure tracking, forecasting, cost control, cash flow monitoring, financial risk mitigation, and timely implementation of corrective actions.
• Lead the development, monitoring, and review of the Area Office Master Budget ensuring optimal resource allocation and value for money.
• Champion staff care, wellbeing, and duty of care initiatives, promoting staff welfare, employee engagement, occupational health and safety, psychosocial wellbeing, and a positive organizational culture.
• Provide strategic oversight of fleet and transport management, ensuring safe, efficient, cost-effective, and compliant management of vehicles, drivers, fuel consumption, maintenance schedules, utilization, and fleet performance.
• Oversee office and facilities management, ensuring NRC offices, staff accommodation, stores/warehouses, and other facilities are safe, functional, adequately maintained, and compliant with NRC standards and systems.
• Ensure effective management and accountability of NRC assets, including planning, inventory control, asset registration, maintenance, tracking, disposal, and compliance with organizational policies.
• Provide strategic oversight of procurement, logistics, warehousing, and supply chain operations, ensuring timely acquisition and delivery of goods and services while maintaining compliance with NRC procedures and donor requirements.
• Ensure ICT systems and infrastructure adequately support programme and operational needs, including data protection, cybersecurity, communication systems, and user support.
• Lead operational risk management, ensuring appropriate internal controls, fraud prevention mechanisms, and mitigation of operational, financial, legal, and reputational risks.
• Ensure full compliance with NRC policies, procedures, donor regulations, statutory requirements, audit recommendations, and internal control standards across all support functions.
• Develop, review, and implement area-specific operational systems, Standard Operating Procedures (SOPs), guidelines, tools, and process improvements to enhance efficiency, accountability, and service delivery.
• Provide operational leadership and technical input into proposal development, project design, donor budgeting, operational feasibility assessments, and implementation planning.

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

• Line management responsibilities for directly reporting staff Finance, HR & Admin, Logistics and ICT. This includes the Performance management process, setting clear goals aligned to area strategy and priorities, and to follow up and support staff’s achievement.
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
• Facilitate the Area Office support functions’ strategic input to the development of the Country Strategy and Plan of Action
• Provide input on operational support in proposal development, and coordinate and align operational support with programme plans
• Responsible for ensuring quality support to project implementation.
• Facilitate the Master Budget, area level budgets and BPO development, including assess and monitor costs and resource allocation needs
• Responsible for the strategic development of Area level structures, technical systems, human resource capacity and allocation
• Responsible for development of new area specific technical SOPs, guidelines and tools
• Responsible for organisational learning related to programme support
• Responsible for technical capacity building of support staff
• Development of holistic and needs based programmes, including cash-based interventions and marked based programmes
• Compliance and adherence to NRC policies, guidance and procedures, and a specific responsibility for the functions policies and procedures
• Provide strategic leadership and line management to the Finance, Human Resources & Administration, Logistics, ICT, and Support Services teams, ensuring effective performance management, staff development, coaching and accountability.
• Strengthen operational planning and coordination by aligning support functions with programme priorities, anticipating operational risks, and ensuring operational readiness for project implementation and emergency response.
• Oversee financial management and monitoring of the Area Office, including budget planning, expenditure tracking, forecasting, cost control, cash flow monitoring, financial risk mitigation, and timely implementation of corrective actions.
• Lead the development, monitoring, and review of the Area Office Master Budget ensuring optimal resource allocation and value for money.
• Champion staff care, wellbeing, and duty of care initiatives, promoting staff welfare, employee engagement, occupational health and safety, psychosocial wellbeing, and a positive organizational culture.
• Provide strategic oversight of fleet and transport management, ensuring safe, efficient, cost-effective, and compliant management of vehicles, drivers, fuel consumption, maintenance schedules, utilization, and fleet performance.
• Oversee office and facilities management, ensuring NRC offices, staff accommodation, stores/warehouses, and other facilities are safe, functional, adequately maintained, and compliant with NRC standards and systems.
• Ensure effective management and accountability of NRC assets, including planning, inventory control, asset registration, maintenance, tracking, disposal, and compliance with organizational policies.
• Provide strategic oversight of procurement, logistics, warehousing, and supply chain operations, ensuring timely acquisition and delivery of goods and services while maintaining compliance with NRC procedures and donor requirements.
• Ensure ICT systems and infrastructure adequately support programme and operational needs, including data protection, cybersecurity, communication systems, and user support.
• Lead operational risk management, ensuring appropriate internal controls, fraud prevention mechanisms, and mitigation of operational, financial, legal, and reputational risks.
• Ensure full compliance with NRC policies, procedures, donor regulations, statutory requirements, audit recommendations, and internal control standards across all support functions.
• Develop, review, and implement area-specific operational systems, Standard Operating Procedures (SOPs), guidelines, tools, and process improvements to enhance efficiency, accountability, and service delivery.
• Provide operational leadership and technical input into proposal development, project design, donor budgeting, operational feasibility assessments, and implementation planning.