Area Operations Manager job at Donswift Company Ltd
Posted by: great-volunteer
Posted date: 2026-Sep-11
Location: Uganda, Kampala
Area Operations Manager 2026-09-10T14:02:09+00:00 Donswift Company Ltd https://cdn.ugashare.com/jsjobsdata/data/employer/comp_5384/logo/Donswift.jpeg https://donswift.co.ug/ FULL_TIME Uganda Kampala 00256 Uganda Consulting Management, Business Operations, Installation, Maintenance & Repair, Energy & Mining 2026-09-24T17:00:00+00:00 8 Description Key Responsibilities Environment, Safety and Health Compliance - Build and reinforce a strong safety culture across all sites.
- Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
- Ensure identification of safety training needs to meet compliance requirements.
- Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them.
Stakeholder Management - Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues.
- Ensure customer expectations are met by aligning on requirements and resolving concerns proactively.
- Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements.
- Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support.
- Secure timely customer sign-offs on uptime and service delivery.
- Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes.
Operations Management - Review Tower Operating Centre reports periodically (outage, fault, uptime), conduct root-cause analysis, and implement corrective measures to maintain smooth site operations and SLA-defined uptime.
- Monitor and ensure timely closure of preventive and corrective trouble tickets to maintain zero-defect sites.
- Conduct periodic site visits to assess operations, key management, security, asset monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.
- Use digital tools to monitor diesel usage, validate diesel and energy backup consumption data, and ensure timely fuel filling while minimising pilferage for effective energy management.
- Propose decisions on asset replacement based on asset lifecycle and performance to ensure optimal utilisation and protection of company assets.
- Ensure full compliance with internal operations and maintenance processes and systems.
- Provide solar-power corrective maintenance support and optimise power consumption.
Cost Management - Oversee repair and maintenance costs and ensure optimal levels are maintained.
- Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites.
- Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex.
- Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off.
- Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs.
Team Development - Supervise, guide, and motivate business partners and technicians to deliver on objectives; review performance and provide feedback to reinforce ownership and process compliance.
- Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs.
- Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team.
- Monitor on-ground operations and actively identify business risks.
- Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.
Key Performance Indicators: - Site uptime delivered within SLA; timely customer sign-offs on uptime and service delivery.
- Safety compliance across all sites; safety training needs identified and closed.
- Preventive and corrective trouble tickets closed on time; zero-defect sites maintained.
- Diesel/energy consumption and cost optimised; pilferage minimised; abnormal bills resolved within SLA.
- Partner performance delivered against SLAs and KPIs; partner KPI sign-offs completed.
- Repair and maintenance costs held within sanctioned opex/capex budget.
- I2O conversion initiatives progressed as planned.
Education & Requirements Education: - Mandatory: Bachelor’s degree (B.Tech).
Additional Details Experience - 5+ years of relevant experience.
Knowledge Required - Telecom infrastructure.
- Power & energy systems.
- Asset & infrastructure knowledge.
Functional Skills - Mandatory: landlord engagement; on-site material management; risk management (operations); safety compliance; investigative skills; data analytics; energy efficiency management; project/program management.
- Preferred: cost management (capex, opex); key account management (vendors/partners/suppliers/business partners).
Technical Skills - Mandatory: ERP systems; MS Office.
- Preferred: Power BI.
Environment - Field-based role across the assigned area’s tower sites, with regular site visits and travel.
- Operates within sanctioned opex/capex budgets, working with customers (operators), business partners, landlords, and the estate and projects teams.
Additional Behavioural Competencies - Business mindset; digital mindset; be collaborative; lead people — delivering performance; lead people — developing talent; influence through communication; create happy customers; problem solving; deliver through process; action and decision.
- Build and reinforce a strong safety culture across all sites.
- Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
- Ensure identification of safety training needs to meet compliance requirements.
- Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them.
- Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues.
- Ensure customer expectations are met by aligning on requirements and resolving concerns proactively.
- Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements.
- Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support.
- Secure timely customer sign-offs on uptime and service delivery.
- Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes.
- Review Tower Operating Centre reports periodically (outage, fault, uptime), conduct root-cause analysis, and implement corrective measures to maintain smooth site operations and SLA-defined uptime.
- Monitor and ensure timely closure of preventive and corrective trouble tickets to maintain zero-defect sites.
- Conduct periodic site visits to assess operations, key management, security, asset monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.
- Use digital tools to monitor diesel usage, validate diesel and energy backup consumption data, and ensure timely fuel filling while minimising pilferage for effective energy management.
- Propose decisions on asset replacement based on asset lifecycle and performance to ensure optimal utilisation and protection of company assets.
- Ensure full compliance with internal operations and maintenance processes and systems.
- Provide solar-power corrective maintenance support and optimise power consumption.
- Oversee repair and maintenance costs and ensure optimal levels are maintained.
- Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites.
- Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex.
- Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off.
- Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs.
- Supervise, guide, and motivate business partners and technicians to deliver on objectives; review performance and provide feedback to reinforce ownership and process compliance.
- Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs.
- Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team.
- Monitor on-ground operations and actively identify business risks.
- Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.
- landlord engagement
- on-site material management
- risk management (operations)
- safety compliance
- investigative skills
- data analytics
- energy efficiency management
- project/program management
- cost management (capex, opex)
- key account management (vendors/partners/suppliers/business partners)
- ERP systems
- MS Office
- Power BI
- Bachelor’s degree (B.Tech)
JOB-6aa2b861b4926 Vacancy title:
Area Operations Manager Jobs at:
Donswift Company Ltd Deadline of this Job:
Thursday, September 24 2026 Duty Station:
Uganda | Kampala Summary
Date Posted: Thursday, September 10 2026, Base Salary: Not Disclosed JOB DETAILS:
Description Key Responsibilities Environment, Safety and Health Compliance - Build and reinforce a strong safety culture across all sites.
- Monitor safety compliance and ensure adherence to all safety guidelines and procedures.
- Ensure identification of safety training needs to meet compliance requirements.
- Manage external environmental risks, identify potential challenges in the area, and develop actions to mitigate them.
Stakeholder Management - Engage with community members, landowners, local administration, energy backup officials, and other stakeholders to build relationships and secure support for resolving site issues.
- Ensure customer expectations are met by aligning on requirements and resolving concerns proactively.
- Manage partners by tracking and monitoring their performance to ensure service delivery as per defined service level agreements.
- Liaise with internal stakeholders for requisitions, work orders, and services to ensure timely closure and site support.
- Secure timely customer sign-offs on uptime and service delivery.
- Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes.
Operations Management - Review Tower Operating Centre reports periodically (outage, fault, uptime), conduct root-cause analysis, and implement corrective measures to maintain smooth site operations and SLA-defined uptime.
- Monitor and ensure timely closure of preventive and corrective trouble tickets to maintain zero-defect sites.
- Conduct periodic site visits to assess operations, key management, security, asset monitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.
- Use digital tools to monitor diesel usage, validate diesel and energy backup consumption data, and ensure timely fuel filling while minimising pilferage for effective energy management.
- Propose decisions on asset replacement based on asset lifecycle and performance to ensure optimal utilisation and protection of company assets.
- Ensure full compliance with internal operations and maintenance processes and systems.
- Provide solar-power corrective maintenance support and optimise power consumption.
Cost Management - Oversee repair and maintenance costs and ensure optimal levels are maintained.
- Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites.
- Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex.
- Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off.
- Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs.
Team Development - Supervise, guide, and motivate business partners and technicians to deliver on objectives; review performance and provide feedback to reinforce ownership and process compliance.
- Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs.
- Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team.
- Monitor on-ground operations and actively identify business risks.
- Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.
Key Performance Indicators: - Site uptime delivered within SLA; timely customer sign-offs on uptime and service delivery.
- Safety compliance across all sites; safety training needs identified and closed.
- Preventive and corrective trouble tickets closed on time; zero-defect sites maintained.
- Diesel/energy consumption and cost optimised; pilferage minimised; abnormal bills resolved within SLA.
- Partner performance delivered against SLAs and KPIs; partner KPI sign-offs completed.
- Repair and maintenance costs held within sanctioned opex/capex budget.
- I2O conversion initiatives progressed as planned.
Education & Requirements Education: - Mandatory: Bachelor’s degree (B.Tech).
Additional Details Experience - 5+ years of relevant experience.
Knowledge Required - Telecom infrastructure.
- Power & energy systems.
- Asset & infrastructure knowledge.
Functional Skills - Mandatory: landlord engagement; on-site material management; risk management (operations); safety compliance; investigative skills; data analytics; energy efficiency management; project/program management.
- Preferred: cost management (capex, opex); key account management (vendors/partners/suppliers/business partners).
Technical Skills - Mandatory: ERP systems; MS Office.
- Preferred: Power BI.
Environment - Field-based role across the assigned area’s tower sites, with regular site visits and travel.
- Operates within sanctioned opex/capex budgets, working with customers (operators), business partners, landlords, and the estate and projects teams.
Additional Behavioural Competencies - Business mindset; digital mindset; be collaborative; lead people — delivering performance; lead people — developing talent; influence through communication; create happy customers; problem solving; deliver through process; action and decision.
Work Hours: 8 Experience in Months: 6 Level of Education: bachelor degree Job application procedure
Application Link: Click Here to Apply Now
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