Apartment Manager job at Munyonyo Heights Apartments
Posted by: great-volunteer
Posted date: 2025-Nov-14
Location: Kampala, Uganda
Apartment Manager 2025-11-14T06:55:48+00:00 Munyonyo Heights Apartments https://cdn.ugashare.com/jsjobsdata/data/default_logo_company/defaultlogo.png https://munyonyoheights.com/ FULL_TIME Kampala Kampala 00256 Uganda Hospitality, and Tourism Management, Restaurant & Hospitality, Real Estate, Business Operations 2025-11-18T17:00:00+00:00 Uganda 8 About the job Munyonyo Heights Apartments is a premier serviced apartment property offering tranquil, fully furnished accommodation for both short- and long-term guests. We are seeking a proactive and detail-oriented Apartment Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences. The ideal candidate should be a mature, results-driven professional capable of maintaining high service standards, enforcing operational policies, and ensuring profitability through effective management. Key Responsibilities 1. Operations Management - Supervise day-to-day apartment operations including housekeeping, maintenance, and front office.
- Ensure rooms are guest-ready, well-maintained, and meet brand standards.
- Manage the check-in and check-out process, ensuring smooth guest experiences.
2. Financial Oversight - Handle rent collection, payments, and petty cash disbursement.
- Prepare and submit monthly financial and occupancy reports.
- Monitor operational costs and suggest cost-efficient improvements.
3. Guest Relations - Respond promptly to guest inquiries, complaints, and feedback.
- Ensure all guests receive professional service and maintain a 5-star hospitality standard.
4. Team Supervision - Oversee housekeeping, security, and support staff to ensure discipline and productivity.
- Conduct performance reviews, shift planning, and team meetings.
- Foster a collaborative and respectful working environment.
5. Sales & Marketing Support - Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content.
- Coordinate social media updates and promotions in collaboration with the marketing team.
- Upsell property services (e.g., airport pickups, city tours, extended stays).
6. Property & Asset Management - Ensure safety and security of the premises.
- Maintain an updated inventory of apartment furnishings, linens, and electronics.
- Liaise with service providers for maintenance, utilities, and repairs.
Qualifications - Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2 years of experience in property or hotel management.
- Strong interpersonal and communication skills.
- Competent in computer-based systems, PMS (e.g., Beds24, Cloudbeds), and MS Office Suite.
- Proven leadership skills with the ability to manage small operational teams.
- Fluent in English and Luganda (knowledge of Kiswahili or French is an added advantage).
Working Conditions - Full-time on-site role at Munyonyo Heights Apartments.
- Occasional evening or weekend availability may be required for guest emergencies.
- Competitive salary offered.
- Supervise day-to-day apartment operations including housekeeping, maintenance, and front office
- Ensure rooms are guest-ready, well-maintained, and meet brand standards
- Manage the check-in and check-out process, ensuring smooth guest experiences
- Handle rent collection, payments, and petty cash disbursement
- Prepare and submit monthly financial and occupancy reports
- Monitor operational costs and suggest cost-efficient improvements
- Respond promptly to guest inquiries, complaints, and feedback
- Ensure all guests receive professional service and maintain a 5-star hospitality standard
- Oversee housekeeping, security, and support staff to ensure discipline and productivity
- Conduct performance reviews, shift planning, and team meetings
- Foster a collaborative and respectful working environment
- Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content
- Coordinate social media updates and promotions in collaboration with the marketing team
- Upsell property services (e.g., airport pickups, city tours, extended stays)
- Ensure safety and security of the premises
- Maintain an updated inventory of apartment furnishings, linens, and electronics
- Liaise with service providers for maintenance, utilities, and repairs
- Strong interpersonal and communication skills
- Competent in computer-based systems, PMS (e.g., Beds24, Cloudbeds), and MS Office Suite
- Proven leadership skills with the ability to manage small operational teams
- Fluent in English and Luganda (knowledge of Kiswahili or French is an added advantage)
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum 2 years of experience in property or hotel management
JOB-6916d274a789e Vacancy title: Apartment Manager Jobs at: Munyonyo Heights Apartments Deadline of this Job: Tuesday, November 18 2025 Duty Station: Kampala | Kampala | Uganda Summary Date Posted: Friday, November 14 2025, Base Salary: Not Disclosed JOB DETAILS: About the job Munyonyo Heights Apartments is a premier serviced apartment property offering tranquil, fully furnished accommodation for both short- and long-term guests. We are seeking a proactive and detail-oriented Apartment Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences. The ideal candidate should be a mature, results-driven professional capable of maintaining high service standards, enforcing operational policies, and ensuring profitability through effective management. Key Responsibilities 1. Operations Management - Supervise day-to-day apartment operations including housekeeping, maintenance, and front office.
- Ensure rooms are guest-ready, well-maintained, and meet brand standards.
- Manage the check-in and check-out process, ensuring smooth guest experiences.
2. Financial Oversight - Handle rent collection, payments, and petty cash disbursement.
- Prepare and submit monthly financial and occupancy reports.
- Monitor operational costs and suggest cost-efficient improvements.
3. Guest Relations - Respond promptly to guest inquiries, complaints, and feedback.
- Ensure all guests receive professional service and maintain a 5-star hospitality standard.
4. Team Supervision - Oversee housekeeping, security, and support staff to ensure discipline and productivity.
- Conduct performance reviews, shift planning, and team meetings.
- Foster a collaborative and respectful working environment.
5. Sales & Marketing Support - Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content.
- Coordinate social media updates and promotions in collaboration with the marketing team.
- Upsell property services (e.g., airport pickups, city tours, extended stays).
6. Property & Asset Management - Ensure safety and security of the premises.
- Maintain an updated inventory of apartment furnishings, linens, and electronics.
- Liaise with service providers for maintenance, utilities, and repairs.
Qualifications - Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 2 years of experience in property or hotel management.
- Strong interpersonal and communication skills.
- Competent in computer-based systems, PMS (e.g., Beds24, Cloudbeds), and MS Office Suite.
- Proven leadership skills with the ability to manage small operational teams.
- Fluent in English and Luganda (knowledge of Kiswahili or French is an added advantage).
Working Conditions - Full-time on-site role at Munyonyo Heights Apartments.
- Occasional evening or weekend availability may be required for guest emergencies.
- Competitive salary offered.
Work Hours: 8 Experience in Months: 24 Level of Education: bachelor degree Job application procedure Interested in applying for this job? gmail.com&form%5Bvalid-to%5D=Tuesday,%20November%2018%202025">Click here to submit your application now. Interested candidates should send their CV and cover letter
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