Apartment Manager job at Munyonyo Heights Apartments

About the job

Munyonyo Heights Apartments is a premier serviced apartment property offering tranquil, fully furnished accommodation for both short- and long-term guests.

We are seeking a proactive and detail-oriented Apartment Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences.

The ideal candidate should be a mature, results-driven professional capable of maintaining high service standards, enforcing operational policies, and ensuring profitability through effective management.

Key Responsibilities

1. Operations Management

• Supervise day-to-day apartment operations including housekeeping, maintenance, and front office.
• Ensure rooms are guest-ready, well-maintained, and meet brand standards.
• Manage the check-in and check-out process, ensuring smooth guest experiences.

2. Financial Oversight

• Handle rent collection, payments, and petty cash disbursement.
• Prepare and submit monthly financial and occupancy reports.
• Monitor operational costs and suggest cost-efficient improvements.

3. Guest Relations

• Respond promptly to guest inquiries, complaints, and feedback.
• Ensure all guests receive professional service and maintain a 5-star hospitality standard.

4. Team Supervision

• Oversee housekeeping, security, and support staff to ensure discipline and productivity.
• Conduct performance reviews, shift planning, and team meetings.
• Foster a collaborative and respectful working environment.

5. Sales & Marketing Support

• Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content.
• Coordinate social media updates and promotions in collaboration with the marketing team.
• Upsell property services (e.g., airport pickups, city tours, extended stays).

6. Property & Asset Management

• Ensure safety and security of the premises.
• Maintain an updated inventory of apartment furnishings, linens, and electronics.
• Liaise with service providers for maintenance, utilities, and repairs.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum 2 years of experience in property or hotel management.
• Strong interpersonal and communication skills.
• Competent in computer-based systems, PMS (e.g., Beds24, Cloudbeds), and MS Office Suite.
• Proven leadership skills with the ability to manage small operational teams.
• Fluent in English and Luganda (knowledge of Kiswahili or French is an added advantage).

Working Conditions

• Full-time on-site role at Munyonyo Heights Apartments.
• Occasional evening or weekend availability may be required for guest emergencies.
• Competitive salary offered.

• Supervise day-to-day apartment operations including housekeeping, maintenance, and front office
• Ensure rooms are guest-ready, well-maintained, and meet brand standards
• Manage the check-in and check-out process, ensuring smooth guest experiences
• Handle rent collection, payments, and petty cash disbursement
• Prepare and submit monthly financial and occupancy reports
• Monitor operational costs and suggest cost-efficient improvements
• Respond promptly to guest inquiries, complaints, and feedback
• Ensure all guests receive professional service and maintain a 5-star hospitality standard
• Oversee housekeeping, security, and support staff to ensure discipline and productivity
• Conduct performance reviews, shift planning, and team meetings
• Foster a collaborative and respectful working environment
• Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content
• Coordinate social media updates and promotions in collaboration with the marketing team
• Upsell property services (e.g., airport pickups, city tours, extended stays)
• Ensure safety and security of the premises
• Maintain an updated inventory of apartment furnishings, linens, and electronics
• Liaise with service providers for maintenance, utilities, and repairs

• Strong interpersonal and communication skills
• Competent in computer-based systems, PMS (e.g., Beds24, Cloudbeds), and MS Office Suite
• Proven leadership skills with the ability to manage small operational teams
• Fluent in English and Luganda (knowledge of Kiswahili or French is an added advantage)

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum 2 years of experience in property or hotel management