Airtel Uganda Jobs – Lead Credit & Collection

Job Title:    Lead Credit & Collection

Organization:  Airtel Uganda

Duty Station:  Kampala, Uganda

About the Company:

Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up.  Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.

Key Duties and Responsibilities:

• Collection of due amounts.
• Account reconciliation and dispute resolution/ clean up.
• Manage increment of bad debts; zero bad debts – ensuring no spill over of debts to over 90days bucket.
• Ensure all customer paid amount has been allocated & booked.
• Ensure unbarring of customer account upon payment.
• Ensure correct credit limit in new and existing customers.
• Adherence to timely Net-Off.
• Ensure new and existing customers have credit limit as per the business rules (per segment).
• Monitor exposure for HUR, roaming and local customer, abnormal usage and fraud.
• Adherence to the processes highlighted in the credit and collections manual, i.e. billing, credit management process and adjustment, bad debts write off policy, pre-bill process, bill delivery and bill return process, promise to pay(P2P).
• Identify and fix gaps existing in the current process.
• Fulfil customer orders and manage related processes. inclusive order validations, credit vetting before activation.
• Verify security deposit for all corporate accounts is in place.
• Conduct monthly documented individual feedback sessions per team member per month.
• Maintain engagement between client and business.
• MIS reporting.

Qualifications, Skills and Experience:

• Bachelor’s degree in business / commercial discipline. MBA added advantage.
• At least (5) years of experience in business operations / marketing / product development / sales within telecom industry.
• Experience in debt/credit control.

Skills critical to the role:

• Communication & presentation skills, planning, organizing, multi-tasking.
• Commercial acumen. A strong understanding of numbers/finance/accounts with excellent MS – Excel skills.
• People Management, partner & Customer Interaction Management.
• Project Management.
• Negotiation Skills.
• Business Planning and Forecasting.
• Analytical skills – use of facts & data, problem solving/solution orientation.
• Excellent organizational, interpersonal, networking and execution/implementation skills.
• Ability to work seamlessly across groups/functions/teams/hierarchy and influence decisions.
• Proficient in MS Office, especially excel.
• Ability to work long hours and work under pressure.
• Ability to deliver through others with excellent powers of delegation.

How to Apply:  

All suitably qualified and interested Candidates are invited to apply online at the link below.

Click Here

Deadline: 17th March 2025

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