Airtel Uganda Jobs – Head Enterprise Operations

Job Title:    Head Enterprise Operations

Organization:  Airtel Uganda

Duty Station:  Kampala, Uganda

About the Company:

Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up.  Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.

Key Duties and Responsibilities:

• Operationally accountable and responsible for enterprise network planning and strategy.
• Accountable for enterprise network operations and incident management.
• Accountable for Enterprise Network Inventory management.
• Agree to a set of KPIs for regular measurements and benchmarking.
• Develop standard procedures for effective service delivery and management.
• Daily review of Network incidents reports and deploy appropriate solutions to improve service experience.
• Seek avenues for cost optimization, creating efficiencies that will optimize the EBITDA margin.
• Responsible for the Enterprise Network regulatory (UCC) compliance reports.
• Take lead in the preparation of the AOP budget for CAPEX and OPEX.
• Act as the SPOC for Enterprise Network activities across the different stakeholders.
• Installation and de-installation of Enterprise customer service and equipment as per agreed SLA with Enterprise Business function.
• Evaluate solution designs prepared by Enterprise business team and provide feedback on feasibility.
• Ensure Timely delivery of customer solutions requested (48 hours from time of receiving service order).
• Make routine customer visits to review and understand the customer’s level of service experience.
• Design and Implement the appropriate systems and processes that meet the customers defined SLAs.
• Process management.
• Capacity building.

Qualifications, Skills and Experience:

• BSc Electrical Engineering degree, BSc Telecommunication Engineering, ICT or any related field.
• Certification in Networking Courses.
• Minimum of 7 Years’ experience in Telecom/ICT industry.
• Minimum of 4 years in a leadership role.
• A good understanding of Packet Switched/Circuit switched networks.
• Good understanding of customer requirements.
• Ability to work with minimum supervision.
• Good interpersonal and analytical skills.
• Self-driven, team player, good presentation skills and motivated.
• Task oriented with excellent organizational skills.
• Ability to prioritize and manage tasks.
• Ability to explain technical issues to non-technical people.
• Patience and perseverance.

How to Apply:  

All suitably qualified and interested Candidates are invited to apply online at the link below.

Click Here

Deadline: 28th November 2024.

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