After Sales Manager job at True North Consult Ltd
Posted by: ugashare-Volunteer
Posted date: 2024-May-05
Location: Uganda
Vacancy title: After Sales Manager [ Type: FULL TIME , Industry: Consulting , Category: Sales & Retail ] Jobs at: True North Consult Ltd
Deadline of this Job: Sunday, May 05 2024 Duty Station: Within Uganda , Uganda, East Africa Summary Date Posted: Saturday, May 04 2024, Base Salary: Not Disclosed Similar Jobs in Uganda Learn more about True North Consult Ltd True North Consult Ltd jobs in Uganda
JOB DETAILS: Job Summary The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers. Key Deliverables • Customer Satisfaction & Retention • After Sales Service Management • Warranty Administration & Claims Processing • Process Improvement & Quality Assurance Responsibilities • Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty. • Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner. • Manage warranty administration processes, including claims processing, product repairs, and replacements. • Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery. • Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions. • Develop and maintain strong relationships with customers to understand their needs and preferences. • Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets. • Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency. • Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations. Person Specification Education, Training, Skills & Experience Experience & Knowledge required (to do the job) • Bachelor's degree in Business Administration, Marketing, or a related field. • Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry. • Strong customer service and problem-solving skills with a focus on achieving positive outcomes. • Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders. • Proficiency in CRM software and other customer service tools. • Knowledge of warranty administration processes and best practices.. • Competencies • Empathy and patience in dealing with customer inquiries and concerns. • Attention to detail and accuracy in processing warranty claims and service requests. • Ability to work independently and collaboratively in a fast-paced environment. • Results-oriented with a commitment to achieving customer satisfaction goals. • Continuous improvement mind-set and willingness to adapt to changing customer needs.
Job Experience: No Requirements Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree Job application procedure
You can apply by submitting your cover letter and CV to truenorthafrica.com>exechiretruenorthafrica.com with subject line After Sales Manager by 5th May 2024 All application documents Must be in either PDF or MS. Word.
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