Admin and Collections Officer job at Pezesha

About Organisation:

Pezesha is an online marketplace for business loans. We connect MSMEs to affordable working capital and other financial services through a collaborative approach with capital providers such as banks, MFIs and other Financial Institutions or networks. We have two main propositions: (i) Direct MSME lending (where we acquire each customer on an individual basis and use a scorecard approach for evaluating MSMEs), and (ii) Merchant Financing (where we integrate into the processes of organisations with large networks of merchants and use of proprietary credit scoring technology to assess and offer credit as a value-add to those merchants).

Job Summary:

We are seeking a highly motivated Admin & Collections Officer to support our day-to-day administrative functions and assist with customer collections efforts in Uganda. This role is ideal for someone who thrives in a rapid, agile environment and is eager to learn and grow within the fintech industry.

Key Duties and Responsibilities:

Administrative Support

• Assist in scheduling, filing, and maintaining organized physical and digital records
• Support logistics and coordination of internal and external meetings
• Handle basic procurement, stationery, and office supply tracking
• Maintain and update contact lists, customer data, and internal systems
• Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead

Collections Support

• Contact customers via phone or SMS to follow up on outstanding loan repayments
• Escalate high-risk accounts and propose follow-up strategies
• Maintain accurate records of communication and customer interactions
• Support with updating repayment reports and daily collection tracking
• Liaise with the tech and credit teams to troubleshoot customer account issues
• Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.

Adhoc tasks

• Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.

Qualifications, Skills and Experience:

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
• Strong communication skills (written and verbal) in English and Luganda
• Excellent organizational and time management abilities
• Basic proficiency in Microsoft Office (especially Excel and Google Sheets)
• A proactive, can-do attitude with a strong sense of ownership and accountability
• Previous work experience in a customer-facing or administrative role is an added advantage

What You’ll Gain

• Hands-on experience working in a high-growth fintech
• Exposure to real-world credit operations and MSME financial inclusion
• Mentorship and learning opportunities with experienced professionals
• The opportunity to make a meaningful impact in Uganda’s financial inclusion journey

• Assist in scheduling, filing, and maintaining organized physical and digital records
• Support logistics and coordination of internal and external meetings
• Handle basic procurement, stationery, and office supply tracking
• Maintain and update contact lists, customer data, and internal systems
• Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead
• Contact customers via phone or SMS to follow up on outstanding loan repayments
• Escalate high-risk accounts and propose follow-up strategies
• Maintain accurate records of communication and customer interactions
• Support with updating repayment reports and daily collection tracking
• Liaise with the tech and credit teams to troubleshoot customer account issues
• Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
• Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.

• Strong communication skills (written and verbal) in English and Luganda
• Excellent organizational and time management abilities
• Basic proficiency in Microsoft Office (especially Excel and Google Sheets)
• A proactive, can-do attitude with a strong sense of ownership and accountability

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
• Previous work experience in a customer-facing or administrative role is an added advantage