Acquisition Officer job at Numida

About Numida:

Numida exists to help ambitious African small business owners achieve their dreams through accessible, digital financial services. Traditional lenders have failed this market, so since 2021 we’ve built a fast, fair and convenient working capital product that has disbursed more than $170M to over 115,000 businesses across East Africa.

Our vision is to enable 1 million African small business owners to achieve their dreams by 2030. To achieve this we are executing our mission of building financial products to catalyze meaningful change for ambitious African small business owners and their communities.

We are Uganda’s first YC-backed fintech and one of Africa’s fastest-growing technology companies. We are expanding rapidly across the region and building products that deeply serve entrepreneurs in meaningful, practical ways.

Find out more at https://numida.com.

About the role:

We are looking for an Acquisition Officer who plays a crucial role in Numida, ensuring a positive first impression with loan applicants. Following company policies, they meticulously review loan applications, make informed lending decisions, and provide exceptional support to applicants.

Responsibilities:

1. Review Process

• Assess incoming loan applications for completeness and basic eligibility in adherence to Numida’s policies.
• Conduct due diligence interviews with applicants via phone to approve or dismiss loan applications based on established criteria.
• Perform basic financial analysis of applicant businesses, validating business activities and financial situations as needed.
• Communicate with clients, providing clear guidance on necessary corrections and ensuring exceptional customer service.
• Stay informed about lending policies for first-time borrowers and apply them during the application review process.

2. Customer Support

• Address inbound service inquiries through phone and WhatsApp, ensuring prompt and professional resolution.
• Maintain service standards and promptly resolve complaints, recording accurate and helpful information in Astra.
• Stay updated on Numida’s product offerings for accurate and helpful client interactions.
• Foster positive relationships, even with declined applicants, and promote recommendations to qualifying business owners.

3. Collaboration and Experiments

• Collaborate with the Commercial Strategy and operational teams, actively participating in experiments to enhance service quality and improve the efficiency of the Acquisition Officer role.
• Communicate issues and opportunities for improving pre-screening and due diligence processes to management.
• Assist with other tasks as required by management.

4. Business Development

• Execute referral calls or to applicants who have dropped off to generate new business opportunities.

Your Profile:

• University Degree in any field
• 1+ year of work experience in either a Customer Care function or in a Credit Institution.
• Experience working in a Call Center is a strong asset
• Knowledge and practical experience great customer care principles
• Strong interpersonal and communication skills
• Computer proficiency with relatively high typing speeds as an asset
• Good critical-thinking and problem solving skills
• Fluency in English and Runyakitara is required, and candidates must be willing to relocate to Mbarara, Western Uganda.

Who You Are?

• A believer that small business growth in sub-Saharan Africa will drive community development and wide-scale poverty reduction.
• A great communicator who speaks and writes in a clear, thorough and timely manner using a professional standard of English.
• An organized and detail-oriented doer, who enjoys working through checklists and conducting evaluations.
• A self-driven, results-oriented high achiever ready to work hard and smart to meet and exceed targets.
• A team player with the humility to ask for help when needed and relies on feedback to rapidly iterate on your work.

Key Relationships

Internal

• Product
• Credit

External

• Clients

Key performance Indicators

• Monthly disbursement amount
• Number of new loans
• Average loan size
• Conversion rate from due diligence process to loan approval
• First-loan Collections
• Turnaround time from due diligence process to loan approval

• Assess incoming loan applications for completeness and basic eligibility in adherence to Numida’s policies.
• Conduct due diligence interviews with applicants via phone to approve or dismiss loan applications based on established criteria.
• Perform basic financial analysis of applicant businesses, validating business activities and financial situations as needed.
• Communicate with clients, providing clear guidance on necessary corrections and ensuring exceptional customer service.
• Stay informed about lending policies for first-time borrowers and apply them during the application review process.
• Address inbound service inquiries through phone and WhatsApp, ensuring prompt and professional resolution.
• Maintain service standards and promptly resolve complaints, recording accurate and helpful information in Astra.
• Stay updated on Numida’s product offerings for accurate and helpful client interactions.
• Foster positive relationships, even with declined applicants, and promote recommendations to qualifying business owners.
• Collaborate with the Commercial Strategy and operational teams, actively participating in experiments to enhance service quality and improve the efficiency of the Acquisition Officer role.
• Communicate issues and opportunities for improving pre-screening and due diligence processes to management.
• Assist with other tasks as required by management.
• Execute referral calls or to applicants who have dropped off to generate new business opportunities.

• Strong interpersonal and communication skills
• Computer proficiency with relatively high typing speeds
• Good critical-thinking and problem solving skills
• Fluency in English and Runyakitara
• Knowledge and practical experience great customer care principles

• University Degree in any field
• 1+ year of work experience in either a Customer Care function or in a Credit Institution.
• Experience working in a Call Center is a strong asset