Accountability to Affected Persons Officer job at International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Due to a new funding opportunity, the International Rescue Committee (IRC) seeks to recruit suitable candidates to implement a potential humanitarian response that is expected to focus on addressing urgent protection and multi‑sector needs in areas classified as high‑severity humanitarian contexts, where newly arrived and existing refugee populations continue to face significant protection risks. The planned intervention will prioritize rapid, life‑saving activities targeting vulnerable individuals and households and will be implemented across Kiryandongo, Palorinya, Palabek, and Adjumani refugee settlements.

SCOPE OF WORK:

The AAP Officer strengthens the accountability system by ensuring effective feedback and complaint mechanisms, overseeing data collection and analysis for decision-making, and fostering organizational learning. The role requires strong collaboration with program and operations teams. The AAP Officer reports to the AAP Manager and supports Health and Protection & Empowerment programs at the field level.

Responsibilities or duties:

• Update and review SOPs and Feedback Plans with the AAP Manager
• Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
• Lead processes to collect, review, classify, and respond to client feedback at field level
• Conduct FGDs and stakeholder meetings to gather community feedback
• Produce CRA reports for discussion in field meetings and project review sessions
• Participate in data collection and analysis when required
• Perform any additional tasks assigned by the supervisor
• Support the integration of accountability in proposals and reporting
• Ensure accountability considerations across the full program cycle
• Develop or adapt accountability communication materials (posters, brochures, noticeboards)
• Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
• Participate in monthly review meetings with program teams and senior management
• Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
• Document lessons learned and best practices using accountability tools, and sharing internally

Qualifications or requirements 

• Bachelor’s degree in social work, Human Rights, International Law, Social Sciences, or any related field.
• Strong facilitation and interpersonal skills
• Ability to manage multiple tasks independently
• Strong understanding of community engagement and accountability practices in refugee settings.
• Excellent facilitation, communication, and training skills.
• Ability to collect and analyze community feedback safely and ethically.
• Strong report writing and presentation skills.
• Understanding of adult learning principles and organizational development.
• Strong problem-solving and multitasking abilities.
• Ability to work independently in high-pressure environments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Experience needed:

• At least 2 years of humanitarian experience, preferably in community engagement or AAP
• Experience delivering accountability mechanisms and safe, inclusive community communication

 

• Update and review SOPs and Feedback Plans with the AAP Manager
• Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
• Lead processes to collect, review, classify, and respond to client feedback at field level
• Conduct FGDs and stakeholder meetings to gather community feedback
• Produce CRA reports for discussion in field meetings and project review sessions
• Participate in data collection and analysis when required
• Perform any additional tasks assigned by the supervisor
• Support the integration of accountability in proposals and reporting
• Ensure accountability considerations across the full program cycle
• Develop or adapt accountability communication materials (posters, brochures, noticeboards)
• Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
• Participate in monthly review meetings with program teams and senior management
• Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
• Document lessons learned and best practices using accountability tools, and sharing internally

• Strong facilitation and interpersonal skills
• Ability to manage multiple tasks independently
• Strong understanding of community engagement and accountability practices in refugee settings.
• Excellent facilitation, communication, and training skills.
• Ability to collect and analyze community feedback safely and ethically.
• Strong report writing and presentation skills.
• Understanding of adult learning principles and organizational development.
• Strong problem-solving and multitasking abilities.
• Ability to work independently in high-pressure environments.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Bachelor’s degree in social work, Human Rights, International Law, Social Sciences, or any related field.
• At least 2 years of humanitarian experience, preferably in community engagement or AAP
• Experience delivering accountability mechanisms and safe, inclusive community communication