Account Manager job at Streamline Health Tech

Company Overview

Streamline Health Tech Company Ltd is a fast-growing health technology company dedicated to improving access to quality and affordable healthcare for underserved communities. Through innovative digital solutions—including Streamline EMR, Ubuntu, PAY, MyApp, and SNAP—the company is transforming healthcare management across Africa by leveraging data to improve health outcomes.

As the company continues to expand, it is seeking a results-driven Account Manager to drive revenue growth by acquiring new customers and managing the full sales cycle.

Job Purpose

The Account Manager is responsible for managing the complete sales process, from prospecting and lead qualification to contract negotiation and deal closure. The role focuses on building strong client relationships, identifying business opportunities, and achieving sales targets within the healthcare sector.

Key Responsibilities

• Manage the full sales cycle, including prospecting, product demonstrations, proposal development, negotiation, and closing of sales.
• Convert qualified leads into paying customers.
• Conduct tailored product demonstrations for hospitals, clinics, and other healthcare facilities.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Prepare proposals, quotations, pricing structures, and negotiate commercial agreements.
• Maintain accurate sales pipeline records and forecasts using Customer Relationship Management (CRM) systems.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Collaborate with Sales Development Representatives (SDRs), Marketing, Product, and Customer Success teams to maximize business opportunities.
• Identify new markets and potential clients within the healthcare sector.
• Monitor market trends, competitor activities, and customer needs to inform sales strategies.
• Prepare regular sales performance reports and forecasts for management.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Sales, Health Informatics, Information Technology, or a related field.
• Professional sales certifications are an added advantage.

Experience

• 3–5 years' experience in Business-to-Business (B2B) sales, preferably within Software-as-a-Service (SaaS), technology, or digital health.
• Demonstrated success in achieving or exceeding sales targets in a quota-driven environment.
• Experience selling technology solutions to hospitals, clinics, or healthcare organizations is highly desirable.
• Existing professional network within the healthcare sector is an added advantage.

Knowledge and Skills

• Strong sales, negotiation, and closing skills.
• Excellent understanding of consultative and solution-based selling techniques.
• Knowledge of the healthcare industry and digital health technologies.
• Experience using CRM systems for pipeline management and sales forecasting.
• Strong analytical and data-driven decision-making skills.
• Excellent presentation and product demonstration skills.
• Outstanding verbal and written communication skills.
• Ability to build and maintain long-term client relationships.
• Strong organizational and time-management skills.
• Ability to work independently in a fast-paced, target-driven environment.

Key Competencies

• Business Development
• Sales and Negotiation
• Customer Relationship Management
• Strategic Thinking
• Communication and Presentation Skills
• Results Orientation
• Leadership and Influence
• Market Analysis
• Problem Solving
• Team Collaboration

What the Company Offers

• Competitive salary.
• Uncapped commission and performance-based incentives.
• Opportunity to shape the sales strategy of a rapidly growing Software-as-a-Service (SaaS) company.
• Meaningful work contributing to the digital transformation of healthcare across Africa.
• Professional development and career growth opportunities.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Number and value of new customer acquisitions.
• Sales pipeline growth and conversion rates.
• Customer retention and account growth.
• Accuracy of sales forecasting and CRM records.
• Customer satisfaction throughout the sales process.

Working Conditions

• Full-time, office-based position in Kampala, Uganda.
• Regular travel may be required to meet clients, conduct product demonstrations, and attend industry events.
• May require occasional work outside standard business hours to meet customer needs or sales objectives.

• Manage the full sales cycle, including prospecting, product demonstrations, proposal development, negotiation, and closing of sales.
• Convert qualified leads into paying customers.
• Conduct tailored product demonstrations for hospitals, clinics, and other healthcare facilities.
• Build and maintain strong relationships with key decision-makers and stakeholders.
• Prepare proposals, quotations, pricing structures, and negotiate commercial agreements.
• Maintain accurate sales pipeline records and forecasts using Customer Relationship Management (CRM) systems.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Collaborate with Sales Development Representatives (SDRs), Marketing, Product, and Customer Success teams to maximize business opportunities.
• Identify new markets and potential clients within the healthcare sector.
• Monitor market trends, competitor activities, and customer needs to inform sales strategies.
• Prepare regular sales performance reports and forecasts for management.

• Strong sales, negotiation, and closing skills.
• Excellent understanding of consultative and solution-based selling techniques.
• Knowledge of the healthcare industry and digital health technologies.
• Experience using CRM systems for pipeline management and sales forecasting.
• Strong analytical and data-driven decision-making skills.
• Excellent presentation and product demonstration skills.
• Outstanding verbal and written communication skills.
• Ability to build and maintain long-term client relationships.
• Strong organizational and time-management skills.
• Ability to work independently in a fast-paced, target-driven environment.

• Bachelor's Degree in Business Administration, Marketing, Sales, Health Informatics, Information Technology, or a related field.
• Professional sales certifications are an added advantage.