Account Developer job at True North Consult Ltd

Job Summary

To ensure brand presence through relationship building at Trader Outlets, inclusive of trader education. Further, to ensure order collection and product delivery to customers.

Responsibilities

Administration

• Carry out daily reporting on HHT and across KPIs, driving look of success
• Collect and share insights, opportunities, competitor activity and monitor visibility of product flow
• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required

Execution of Promotional Activity

• Communicate promotional activities to store owners
• Negotiate POS material with store owners/managers
• Ensure promotional activities are implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor
• Maintain build-up of promotional events and displays as required
• Manage ad-hoc promotional activities
• Oversee POS installation, placement and replenishment at Trader outlets
• Generate orders and ensure targets are achieved
• Adherence to Personal journey plan (PJP)

Call Cycle Support

• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitable

Call Cycle Compliance and KPI achievement

Customer Service and Satisfaction

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communicate and upkeep knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Education & Training

Education

• Diploma

Experience

• Minimum Experience: 1 – 2 years telecommunications sales and marketing

Knowledge, Skills & Abilities

• Customer service skills
• Time management skills Planning and organising skills
• Communication skills (verbal & written) Attention to detail

Key Competencies

• Phone capacity of 128 GB ROM and RAM between 4G & 6GB
• Organisational commitment Teamwork & collaboration
• Relationship building
• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem-solving Sales orientation
• Quality & detail excellence Communication

• Carry out daily reporting on HHT and across KPIs, driving look of success
• Collect and share insights, opportunities, competitor activity and monitor visibility of product flow
• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required
• Communicate promotional activities to store owners
• Negotiate POS material with store owners/managers
• Ensure promotional activities are implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor
• Maintain build-up of promotional events and displays as required
• Manage ad-hoc promotional activities
• Oversee POS installation, placement and replenishment at Trader outlets
• Generate orders and ensure targets are achieved
• Adherence to Personal journey plan (PJP)
• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitable
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communicate and upkeep knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

• Customer service skills
• Time management skills
• Planning and organising skills
• Communication skills (verbal & written)
• Attention to detail
• Phone capacity of 128 GB ROM and RAM between 4G & 6GB
• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance and results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem-solving
• Sales orientation
• Quality & detail excellence
• Communication

• Diploma