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Posted date: 2024-Jun-18
Location: Kampala - Call Centre
Vacancy title:5 Customer Retention & Reactivation Officer
Jobs at:
Deadline of this Job:Friday, June 28 2024
SummaryDate Posted: Tuesday, June 18 2024, Base Salary: Not Disclosed
JOB DETAILS: Reports to: Customer Service Supervisor Department: Customer Service Duty Station: Call Centre JOB SUMMARY: The overall purpose of this role is to provide a one-stop financial solution to retail customers following-up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, provide efficient, effective customer service with utmost level of consistency and quality to all customers. KEY RESPONSUBILITIES: • Outbound campaigns – Make outbound Calls to drive funding, inactivity management, dormant account reactivation etc. • Identify opportunities to push the Institution’s products and services by customarily requesting inward customers for stretched business and referrals, to aid in the proceeding with business growth of the Institution. • Achieve in Initiating contact with pre-existing customer and address inquiries seeking to establish a long-term valuable relationship, largely founded on enhancing sales deliverables. • Capture Voice of Customer (VOC) on various products and services and address any complaints for service recovery and customer satisfaction • Quality health check calls, market intelligence on products and services consumed by customers from the competition and customer profiling. • Ensure customer feedback and insights from the various campaigns is accurately captured and any urgent customer issue is escalated for resolution. Academic qualifications & Experience ? A minimum of a Diploma in any academic discipline from a recognized University ? At least 6 months experience in Banking / Microfinance industry ? Experience in customer service is a plus Skills Required: • Excellent customer service orientation. • High level of integrity. • Good communication skills. • Selling skills. • Basic product knowledge. • Good Interpersonal Skills. • Problem solving abilities Area of Residence: Preferably candidates staying around Kampala and the close neighboring towns Work Hours: 8 Experience in Months: 6 Level of Education: Associate Degree
Job application procedureIf you meet the above requirements please send your CV, application letter and copies of academic certificates to jobspremiercredit.co.ug addressed to; The Human Resource Manager Premier Credit Limited P.O. Box 6608, Nakasero Kampala, Uganda Deadline for application: Friday, 28th June 2024 All Jobs
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