4G-NOC Team Lead job at Savanna Fibre Uganda

Background information about the job or company (e.g., role context, company overview)

The 4G NOC Team Lead is responsible managing the 4G NOC team that does the monitoring, maintaining, and supporting the overall health and performance of the 4G network: core, RAN and transmission. The role involves diagnosing, resolving network related issues, escalating and coordinating with internal and external teams, and ensuring high availability and performance of the network. This position works in a 24/7 operational environment to provide support, incident management, and network optimization.

Responsibilities or duties

Network Monitoring and Management: Continuously monitor the 4G network infrastructure including 4G sites, core and access routers, switches, firewalls, core network servers, and transmission fiber links, using NMS tools (as provided by vendors or developed inhouse). Respond and escalate network alarms, outages, and performance issues in real-time. Maintain logs of network activity, outages, and incidents for analysis and reporting

Incident Management: Handle network incidents, service outages, and performance degradation, ensuring minimal downtime. Perform root cause analysis of network issues and provide timely resolution. Escalate RAN and transmission critical incidents to field engineers to resolveEscalate all service affecting issues

Troubleshooting and Resolution: Diagnose and troubleshoot issues related to hardware, software, and network configurations. Perform basic configuration changes on network equipment when required, under the supervision of senior engineers. Work with vendors or service providers to troubleshoot external connectivity issues.

System Maintenance and Updates: Assist in and recommend regular maintenance works such as firmware updates, software patches, site upgrades and maintenance. Ensure all maintenance work is scheduled and completed with minimal disruption to business operations.

Communication and Reporting: Provide timely updates to stakeholders on network incidents and resolutions. Create and deliver network performance reports to management, including outage reports, incident tickets, and key performance indicators (KPIs). Have regular meetings (weekly/bi weekly) to review site performance of the tower companies Track and manage reconciliation with the tower companies on a monthly basis. Handle UCC reports: availability and capacity on the core, RAN and transmission networksDocument procedures, incidents, and resolutions in detail to contribute to knowledge management.

Coordination and Teamwork: Have leadership and people management skills Experience in scheduling a team to ensure 24/7 availability and support to the wider tech teamsWork closely with 4G RAN/Optimization/Core network engineers and service delivery teams to resolve issues and implement improvements. Coordinate with third party service providers to resolve external faultsCollaborate in network projects and deployments when needed.

Network Optimization: Carry out first level analysis of network performance and recommend optimization and improvement strategies. Proactively identify potential issues, bottlenecks, or inefficiencies in the network infrastructure and recommend solutions.

Compliance: Ensure that all network systems and activities adhere to company policies, procedures, and security standards. Working on and sharing the UCC reports on a monthly basis and responding to UCC escalations

Qualifications or requirements (e.g., education, skills)

Technical Skills: Strong understanding of 4G network: core, transmission and RAN Familiarity with 4G NMS tools

Analytical and Troubleshooting Skills: Ability to quickly diagnose 4G network issues and provide efficient resolutions or escalate to the relevant teams to resolve. Strong problem-solving skills in high pressure environments.

Communication Skills: Excellent verbal and written communication to effectively report incidents and resolutions. Ability to work with cross functional teams and external vendors.

Time Management: Ability to prioritize tasks in a fast-paced environment with multiple ongoing issues. Strong attention to detail and ability to follow procedures precisely.

Experience needed

Previous experience in a NOC as a team leader for 5+ yearsHands on experience with network monitoring and troubleshooting tools

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Working Conditions: 24/7 operations, including shift work (day/night shifts). Ability to work in a fast paced, high-pressure environment. Availability for on call support during off-hours and weekends as needed.

• Continuously monitor the 4G network infrastructure including 4G sites, core and access routers, switches, firewalls, core network servers, and transmission fiber links, using NMS tools (as provided by vendors or developed inhouse).
• Respond and escalate network alarms, outages, and performance issues in real-time.
• Maintain logs of network activity, outages, and incidents for analysis and reporting
• Handle network incidents, service outages, and performance degradation, ensuring minimal downtime.
• Perform root cause analysis of network issues and provide timely resolution.
• Escalate RAN and transmission critical incidents to field engineers to resolve
• Escalate all service affecting issues
• Diagnose and troubleshoot issues related to hardware, software, and network configurations.
• Perform basic configuration changes on network equipment when required, under the supervision of senior engineers.
• Work with vendors or service providers to troubleshoot external connectivity issues.
• Assist in and recommend regular maintenance works such as firmware updates, software patches, site upgrades and maintenance.
• Ensure all maintenance work is scheduled and completed with minimal disruption to business operations.
• Provide timely updates to stakeholders on network incidents and resolutions.
• Create and deliver network performance reports to management, including outage reports, incident tickets, and key performance indicators (KPIs).
• Have regular meetings (weekly/bi weekly) to review site performance of the tower companies
• Track and manage reconciliation with the tower companies on a monthly basis.
• Handle UCC reports: availability and capacity on the core, RAN and transmission networks
• Document procedures, incidents, and resolutions in detail to contribute to knowledge management.
• Have leadership and people management skills
• Experience in scheduling a team to ensure 24/7 availability and support to the wider tech teams
• Work closely with 4G RAN/Optimization/Core network engineers and service delivery teams to resolve issues and implement improvements.
• Coordinate with third party service providers to resolve external faults
• Collaborate in network projects and deployments when needed.
• Carry out first level analysis of network performance and recommend optimization and improvement strategies.
• Proactively identify potential issues, bottlenecks, or inefficiencies in the network infrastructure and recommend solutions.
• Ensure that all network systems and activities adhere to company policies, procedures, and security standards.
• Working on and sharing the UCC reports on a monthly basis and responding to UCC escalations

• Strong understanding of 4G network: core, transmission and RAN
• Familiarity with 4G NMS tools
• Analytical and Troubleshooting Skills
• Ability to quickly diagnose 4G network issues and provide efficient resolutions or escalate to the relevant teams to resolve.
• Strong problem-solving skills in high pressure environments.
• Excellent verbal and written communication to effectively report incidents and resolutions.
• Ability to work with cross functional teams and external vendors.
• Ability to prioritize tasks in a fast-paced environment with multiple ongoing issues.
• Strong attention to detail and ability to follow procedures precisely.
• Leadership and people management skills

• BSc degree in Electrical/Telecommunications Eng, Computer Science, or related field.
• Industry certifications such as Cisco CCNA, CompTIA Network+, or Juniper JNCIA are a plus.