Job Title:Â Â Customer Service & Support Officer (3 Jobs)
Organisation:Â Smart Applications International Uganda
Duty Station:Â Â Central Region and Western Region, Uganda
About the Company:
Smart Applications International Uganda is a leading ICT solutions provider delivering a wide range of world class technological solutions. Fondly known as Smart within the industry, the company was founded to provide innovative, secure, and high-tech solution in Africa and beyond. Staying ahead through constant research and innovation.
Job Summary: Â Â The Officer duties will span from customer handling, challenge identification to provision of technical support. The main agenda is to provide exemplary customer experience to both the internal and external customers in line with the company Values, Mission, and Vision. The job therefore involves interacting and meeting the expectations of all levels of our customers and delivering on assigned duties (Some of which may not be visible in this document)
Key Duties and Responsibilities:
- Manage Installation, upgrades, and configuration of Smart Systems (Hardware and software) at Medical Service providers and other facilities.
- Training and retraining system users on existing and new products.
- Assess system performance, troubleshooting and recommend improvements.
- Launching and delivering of Smart’s existing and new products and services
- Responding and logging of calls from medical service providers (MSP’s) and the customer and provision of needed services.
- Identify business opportunities in the market and in front of them.
- Tabulate periodic reports and submit them as required by the supervisor.
- Monitoring network connectivity, data transmission, and ensuring system availability at the MSP’s level.
- Initiate and document provider meetings with the purpose of promoting good relationship with the system users (MSP’s)
- Sales and marketing of Smarts products
- Card processing responsibilities
- Participation in capacity building activities and playing other roles as assigned his/her supervisor.
- Any other duties assigned
Qualifications, Skills and Experience:
- Bachelor of science, Computer Science/IT/BBIT or related with at least 3 years’ experience in IT Service.
- Flexible to travel on short notice and to various markets as business may dictate
- Possessing Valid Travel Documents
- Additional languages is an added advantage.
Skills, knowledge, and abilities
- Have broad knowledge on IT in healthcare and related aspects
- Strong marketing, sales, organizational and communication skills
- Strong and well-developed report writing skills and attention to details
- Quick learner with demonstrated product knowledge and professionalism.
- Excellent Customer service, communication and interpersonal skills – both written and verbal.
- Proactive and highly organized, with strong time management and planning skills.
- Ability to work under tight deadlines, heavy workloads and remain calm under pressure with a high degree of individual responsibility.
How to Apply:
All candidates should apply online at the link below.
Click Here
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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