Job Title: Â Customer Insights Intern (2 No Experience Jobs)
Organisation: Uzima Chicken Uganda
Duty Station: Kampala, Uganda
About Organisation:
Uzima Chicken Uganda is a social enterprise focused on making smallholder farmers healthier and wealthier. Uzima Chicken distributes an improved breed chicken that is 4x more productive than local breeds in terms of egg and meat production, while requiring the same level of management and care as the local chicken. Rearing a flock of 10 improved breed chickens can generate a 270,000 UGX net profit uplift for a smallholder family. With Uzima’s bird, rural households in Uganda can build income resilience, confidently pay for their children’s school fees, and introduce larger volumes of animal protein into their daily diets.
Job Summary:   The Customer Insights team strives to provide Management and the Sales Team with actionable insights best to serve Uzima’s customers and smallholder farmers across Uganda. The team acts as the Voice of the Customer, providing feedback that informs business decisions and direction while leveraging marketing tactics to support the Sales team in geographic launches.
Key Duties and Responsibilities:
Customer Insights
- Conducting phone surveys (post delivery, dropped customers, satisfaction, etc.) and collecting data to measure customer satisfaction, operational excellence, and Uzima’s competitive advantage in the region.
- Present and share actionable research findings to the Uzima team to inform strategic decisions and improve operational processes that will enhance customer experience
- Serve as the voice of the customer by identifying pain points, trends and improvement areas across the customer journey; provide input to various Uzima teams (sales, operations, marketing)
- Ensure customer grievances that arise throughout the survey process are directed to the appropriate parties for redress (Sales Manager, Operations Manager, etc)
- Identify and report customers with major disease outbreaks and breed complaints; Liaise with the sales teams for on-farm assistance and training.
- Support the preparation of weekly customer mortality reports and share them with the sales team leadership.
- Other duties and responsibilities assigned by your manager.
Qualifications, Skills and Experience:
- The applicant must hold a Degree or diploma in Marketing, Business Admin, Office administration, Record management or any related field.
- Demonstrated strong and effective communication skills.
- Adequate computer skills with some knowledge of Google Suite (sheets, DOC)
- Strong team and time management skills: You know and understand your role, welcome collaboration and are willing to be coached to success. You bring a positive attitude to the department to help your team hit deadlines.
- Self-driven: You’re an independent worker who can complete tasks assigned to you with limited follow-up
- Passionate and excited about positively impacting smallholder farmers and customers in rural areas: You are excited by the possibility of directly impacting millions of Ugandans, helping them build sustainable livelihoods and improving nutritional outcomes.
- Entrepreneurial and Growth mindset: You are energized to generate ideas, learn and grow, proactively seeking feedback from your managers or proposing new ideas and seeking out learning opportunities.
- Computer skills with good knowledge of Google Suite (Sheets, Docs)
- Fluent in one of the following local languages; Runyankole, Rukiga, Langi, Acholi
- Very good interpersonal skills.
How to Apply:
All suitably qualified and interested candidates should send their updated CVs via Email to: careers.ug
uzimachicken.com with job title as Subject
Deadline: Friday 12th July 2024
NB: Women are encouraged to apply
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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