2 Fresher Client Relations Officer Job Opportunities – Lancet Laboratories Uganda

Job Title:  Client Relations Officer (2 Fresher Jobs)

Organisation: Lancet Laboratories Uganda

Duty Station:  Kampala, Uganda

Reporting to: Business Development Manager

About US:

Lancet Laboratories Uganda limited is the leading provider of private diagnostic pathology services in Uganda. Incorporated and registered in Uganda since April 2009 and part of Lancet group of Laboratories in East Africa under Pathologist Lancet Kenya (PLK) based in Nairobi, Kenya and a member of Cerba Lancet Africa group of Laboratories in Africa with headquarters in South Africa.

Key Duties and Responsibilities:

Sales

• Sell/Promote Lancet Uganda services as per the assigned target set.
• Meet set quantitative and qualitative targets
• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
• Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
• Adhere to the steps outlined from the selling skills tool.
• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
• Ensure that there is a return on investment in sales activities
• Develop a territory action plan to execute with proficiently on the agreed upon targets.
• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department

Marketing

• Promote marketing communications related to the various services we offer through the marketing material provided.
• Build & maintain relationships with key employees among our customers.
• Track and monitor the customer needs throughout their journey.
• Act as point of contact for compliments and complaints and manage appropriately.
• Ensure both the company and clients adhere to contract terms i.e., SLA.
• Attend company sponsored events such as doctor conferences and meetings.
• Contributing to the development of marketing strategies.
• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.

Business development

• Reach out to customer leads through cold calling
• Advise clients on creating profitable business by advising on the policies around our SLA’s.
• Ensure business continuity is carried out if there is a reassignment of territories. i.e., Co-ride with fellow CRO for proper handovers.

Other

• Maintain or update business databases to ensure correct and accurate information.

Qualifications, Skills and Experience:

• Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree

Relevant experience.

• Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
• Willingness to work upcountry.

Competencies required for the Job

• Analytical processes and services
• Attention to detail
• Business numeracy
• Excellent communication skills
• Confidentiality (Sensitivity
• Flexibility
• Interpersonal skills
• Self-management
• Basic Accounting skills

How to Apply:

Interested applicants should submit their Application, CV, certified ID copy, qualifications to: Human Resource Manager, Lancet Laboratories Uganda Limited, P.O. Box 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: hrlancet.co.ug Short listed candidates will be required to undergo background checks and assessments.

Deadline: 9th March 2025

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