|
2 Customer Support Officers job at WASSHA Africa Uganda Ltd
Posted by: great-volunteer
Posted date: 2025-Nov-05
Location: kampala, Kampala, Uganda
2 Customer Support Officers 2025-11-04T12:50:58+00:00 WASSHA Africa Uganda Ltd https://cdn.ugashare.com/jsjobsdata/data/employer/comp_7399/logo/WASSHA%20Africa%20Uganda%20Ltd.png https://wassha.com/en/ FULL_TIME kampala Kampala 00256 Uganda Engineering Services Customer Service 2025-11-14T17:00:00+00:00 Uganda 8 Description WASSHA Africa Uganda Ltd is hiring enthusiastic Customer Support Officers (2) to support our expanding agent network. KEY RESPONSIBILITIES Act as the bridge between agents/customers and WASSHA - Analyse sales history & boost agent performance via phone & MR feedback
- Explain policies, drive higher sales, resolve issues promptly
- Receive & troubleshoot incoming calls
- Report queries to supervisor/management & follow-up until resolved
Support field Marketing Representatives (MRs) - Answer MR queries in real-time
- Track daily task completion & send reminders
- Follow MRs until EOD on assigned support tasks (per CSO Manual)
- WASSHA Sales Dashboard | Google Maps | MR Task Tools
- Update sales records | Issue commissions | Monitor MR progress
QUALIFICATIONS & SKILLS - Bachelor’s degree (any field)
- 1+ year call-center experience
- Customer-service principles & practices
- Computer literacy: typing, spreadsheets (Excel/Google Sheets)
LANGUAGES - Must: Luganda ∙ English ∙ Lusoga
- Bonus: Lulamoji or other local languages
- Must: Luganda ∙ English ∙ Gishu
- Bonus: Samia ∙ Lugwere or other local languages
Act as the bridge between agents/customers and WASSHA Analyse sales history & boost agent performance via phone & MR feedback Explain policies, drive higher sales, resolve issues promptly Receive & troubleshoot incoming calls Report queries to supervisor/management & follow-up until resolved Support field Marketing Representatives (MRs) Answer MR queries in real-time Track daily task completion & send reminders Follow MRs until EOD on assigned support tasks (per CSO Manual) WASSHA Sales Dashboard | Google Maps | MR Task Tools Update sales records | Issue commissions | Monitor MR progress Bachelor’s degree (any field) 1+ year call-center experience Customer-service principles & practices Computer literacy: typing, spreadsheets (Excel/Google Sheets) JOB-6909f6b2ab026 Vacancy title:
2 Customer Support Officers Jobs at:
WASSHA Africa Uganda Ltd Deadline of this Job:
Friday, November 14 2025 Duty Station:
kampala | Kampala | Uganda Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed JOB DETAILS: Description WASSHA Africa Uganda Ltd is hiring enthusiastic Customer Support Officers (2) to support our expanding agent network. KEY RESPONSIBILITIES Act as the bridge between agents/customers and WASSHA - Analyse sales history & boost agent performance via phone & MR feedback
- Explain policies, drive higher sales, resolve issues promptly
- Receive & troubleshoot incoming calls
- Report queries to supervisor/management & follow-up until resolved
Support field Marketing Representatives (MRs) - Answer MR queries in real-time
- Track daily task completion & send reminders
- Follow MRs until EOD on assigned support tasks (per CSO Manual)
- WASSHA Sales Dashboard | Google Maps | MR Task Tools
- Update sales records | Issue commissions | Monitor MR progress
QUALIFICATIONS & SKILLS - Bachelor’s degree (any field)
- 1+ year call-center experience
- Customer-service principles & practices
- Computer literacy: typing, spreadsheets (Excel/Google Sheets)
LANGUAGES - Must: Luganda ∙ English ∙ Lusoga
- Bonus: Lulamoji or other local languages
- Must: Luganda ∙ English ∙ Gishu
- Bonus: Samia ∙ Lugwere or other local languages
Work Hours: 8 Experience in Months: 12 Level of Education: bachelor degree Job application procedure
Interested in applying for this job? tz.wassha.com&form%5Bvalid-to%5D=Friday,%20November%2014%202025">Click here to submit your application now.
|