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2 Customer Care Executive job at Nation Media Group Uganda
Posted by: ugashare-Volunteer
Posted date: 2024-Dec-17
Location: Kampala
Vacancy title:
2 Customer Care Executive [ Type: FULL TIME , Industry: Media , Category: Customer Service ]
Jobs at: Nation Media Group Uganda
Deadline of this Job:
Friday, December 20 2024 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Tuesday, December 17 2024, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about Nation Media Group Uganda
Nation Media Group Uganda jobs in Uganda
JOB DETAILS:
Job Purpose:
The Customer Care Executive will provide professional support to clients and audiences by handling inquiries, resolving complaints, and ensuring customer satisfaction across platforms.
Main Responsibilities:
• Handle customer inquiries and complaints via phone, email, and online platforms.
• Provide accurate and timely responses to ensure a positive customer experience.
• Maintain customer interaction records and prepare reports for management review.
• Collaborate with internal departments to address customer issues effectively.
• Identify and escalate unresolved issues to the appropriate teams.
• Support customer feedback initiatives and contribute to process improvements.
• Promote company products and services through professional customer engagement.
• Participate in customer care training to stay updated on company policies and offerings.
Qualifications and Experience:
• Academic: Diploma or Degree in Business Administration, Communications, or related field.
• Professional: Certification in Customer Service Management is an added advantage.
• Experience: 1–2 years in a customer support or call center role.
Core Competencies:
• Strong interpersonal and communication skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in CRM tools and customer support systems.
• High level of professionalism and customer focus.
• Ability to multitask and work efficiently under pressure.
Work Hours: 8
Experience in Months: 24
Level of Education: Postgraduate Degree Job application procedure
• Interested and qualified? Click here to apply
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