Job Title:  Research Assistant – Remote Jobs (1400 Several Fresher Data / Call Center Jobs)
Organisation:Â 60 Decibels (60dB)
Duty Station:Â Â Kampala, Uganda
About US:
60 Decibels (60dB) is a global, tech-enabled impact measurement company that brings speed and repeatability to social impact measurement and customer insights. We provide genuine benchmarks of impact performance, enabling organizations to understand impact relative to peers and set performance targets. Learn about how we work here.
We collect this data through phone surveys conducted by our global research network: more than 1400+ Research Assistants across 80+ countries. Find out more about our community of Research Assistants here.
Job Summary:   As a Survey Enumerator (also referred to as Research Assistant) for 60 Decibels, your primary responsibility will be to conduct phone surveys with customers and/or beneficiaries of our client’s products and services (respondents). You will work closely with our Research Project Teams to ensure we deliver high-quality customer insights while abiding by all data integrity and governance protocols.
This position is fully remote, and contracts are typically based on achieving daily completed survey targets.
Key Duties and Responsibilities:
- Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents.
- Conduct phone surveys with customers and beneficiaries:
- Ensure that you are interviewing the correct respondents as listed on your contact sheets
- Clearly explain the survey objectives and procedures to the respondents addressing any questions/concerns they may have
- Attain daily survey targets within specified timeframes and promptly report any obstacles to the project team
- Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably – this data must be entered in the exact way that the respondent says it, not paraphrased or summarized.
- Proactively communicate project progress updates and raise any queries or concerns with the 60dB team.
- Review and address quality check feedback provided by your Project Team within the agreed timeline, providing regular status updates.
- Uphold data privacy and integrity by strictly adhering to 60dB procedures, avoiding data falsification or recording inexistent/inaccurate data.
Qualifications, Skills and Experience:
- Strong organization and communication skills: you can independently manage tasks and collaborate seamlessly with the 60 Decibels Project Teams through email and Slack.
- Relationship-building prowess: you demonstrate a knack for establishing rapport and building trust with respondents from diverse cultural backgrounds.
- Attention to detail: you’re meticulous and will ensure the accurate recording of respondents’ answers without any errors or omissions.
- English skills: you’re capable of clear verbal and written communication in English, essential for all interactions with the 60dB team, and proficient in accurately translating respondent responses during data entry.
- Work readiness: you have access to a stable phone, laptop, or computer, along with a reliable internet connection and a quiet work environment.
- Tech know-how: knowledge or proficiency in using data collection applications is a plus!
Experience
- Previous experience in data collection, conducting research, or working as an Enumerator in a market research company is highly preferred.
- Prior customer service and/or call center experience is desirable.
- Prior social sector experience is a huge bonus.
How to Apply:
All candidates should apply online at the link below.
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Click Here
For more of the latest jobs, please visit https://www.ugashare.com or find us on our facebook page https://www.facebook.com/Ugashare
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