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Retained It Service Desk Analyst job at Nation Media Group
Posted by: ugashare-Volunteer
Posted date: 2024-Dec-29
Location: Kampala
Vacancy title:
Retained It Service Desk Analyst [ Type: FULL TIME , Industry: Media , Category: Computer & IT ]
Jobs at: Nation Media Group
Deadline of this Job:
Friday, January 03 2025 Duty Station:
Within Uganda , Kampala, East Africa
Summary
Date Posted: Saturday, December 28 2024, Base Salary: Not Disclosed Similar Jobs in Uganda
Learn more about Nation Media Group
Nation Media Group jobs in Uganda
JOB DETAILS:
Job Purpose:
To offer efficient and cost effective first line support to end users of office automation and production systems and maintenance of the servers to meet MPL business objectives.
Main Responsibilities:
Maintains exchange, TNG, FPR, DTI and output management systems servers.
Attends to end users of office automation in Microsoft products when they are faced with problems.
Attends to end users of advertising and editorial systems when they are faced with problems.
Analyses end users problems and makes recommendations to management for action.
Trains end users on the installed systems to enhance their efficiency.
Participate in projects, installation and configuration of desktops and servers
Configures new equipment e.g. PCs, printers, modems and laptops.
Implements, evaluates, manages and provides best practice in computer security of server and desktops.
Maintains the hardware and soft inventories.
Deploys anti-virus software to all machines.
Qualifications & Experience:
Academic: University Degree in Computer Science, Information Technology or any other related field from an accredited institution
Professional: Diploma / Certification in IT
Experience: At least 3 - 5 years' working experience in IT, preferably in an FMCG company.
Core Competencies
Excellent Communication skills Oral and written
Very strong Interpersonal skills
High standards of Integrity
Good organizational and planning skills
Highly organised with ability to multitask
Assertive, proactive and diligent with commitment to high standards of service delivery.
Creative and innovative, with a forward-thinking approach
Ability to prioritize, organize own workload and manage projects to completion
Ability to work well under pressure and with tight time constraints
Ability to make sound judgment & decisions, providing advice and guidance on all IT organizational matters.
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree Job application procedure
• If you believe that you are our ideal candidate, please submit your application, detailed CV and academic documents with a daytime telephone number as one PDF document, quoting the position you have applied for in the subject line by 03rd January 2025 to the HR Manager-NMGU, at https://career.staffingsoft.com/careers/NationMediaGroupJobs.html
• Please note that only shortlisted candidates will be contacted.
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